hotel towels

Which? Investigation reveals ‘filthy’ state of rooms in major UK hotels

An undercover study carried out by consumer watchdog Which? has revealed that rooms in leading UK hotels are being left in a ‘filthy’ state for guests.  

Utilising swab tests, UV lighting and advanced germ-imitating chemicals, inspectors discovered fittings riddled with germs as well as residual blood, faeces and hair.  Many rooms that fell foul of the study were carrying VisitEngland’s ‘We’re Good to Go’ logo, which is meant to certify that premises are Covid-secure.

Inspectors visited the UK’s best and worst-rated hotel chains, including those in the Britannia Hotels chain,  to find out how regularly rooms are being cleaned between guests during the Coronavirus pandemic.  Their findings make uncomfortable reading for the hoteliers and their guests alike.

Brittania Hotels, which was rated by the Which? readers as Britain’s worst hotel chain for the eighth year running, fared particularly badly in the study.  At the Royal Albion Hotel in Brighton, Bacteria found in faeces were found on the toilet seat and door handles by inspectors on checking into their room.

At the Grand Burstin hotel in Folkestone, inspectors stayed for two nights in a row, spraying facilities, towels and bedsheets with hazmat UV fluid before checking out out to find out how thoroughly rooms were sanitised between guests.

When they checked back in, items including door fittings, the TV remote control, plug sockets, kettle and mugs were illuminated red under the UV light, suggesting that they had not been properly cleaned.

‘It suggests these areas have seen a cursory dab with a cloth at best. Some were spotlessly clean, while others were stomach-churningly filthy in places,’ researchers said.

Has your hotel stay left you with an illness or injury?

Holiday Claims Bureau are specialists in successfully representing clients who are injured or become ill at hotels, both in the UK and abroad.  We’ve helped clients who have suffered food poisoning, bed bug bites, injuries from faulty equipment in hotel rooms and slips and trips.

Even if the hotel or operator has dismissed your complaint, we could help you recover the compensation you deserve.  Get in touch today.


How it works

After filling in our simple online form the rest is easy...
step 1
One of our advisors will be in touch to take any extra information needed
step 2
We will assess your claims legitimacy and once approved we will begin the claim
step 3
Once an agreement has been made a cash sum will be awarded to you

The Holiday Claims Bureau have helped thousands of people to receive the highest compensation payouts

Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at 8 Trumpet Street, Manchester, M1 5LW under Company Number 10213017.