Norwegian Dawn Gastroenteritis Outbreak Leaves Dozens Ill On Cruise Ship Holiday

In recent travel news, the Norwegian Dawn cruise ship became the centre of attention when it was temporarily denied entry into Port Louis, Mauritius, due to fears of a cholera outbreak among passengers. This incident, which involved 2,184 passengers and 1,026 crew members, highlights the potential health risks associated with holiday travel and underscores the importance of knowing your rights and the steps to take should you experience illness during a cruise.

A misdiagnosis and grounds for a holiday illness claim

The Norwegian Dawn, which had previously visited South Africa, faced a critical situation as at least 15 passengers were isolated with symptoms resembling cholera—a severe illness characterised by diarrhoea and vomiting, particularly dangerous to young children. The situation escalated when the Mauritius Port Authority refused docking privileges to prevent any health risks, prioritising the safety of both the passengers and the country.

Subsequent tests confirmed that the illness aboard was not cholera, but rather gastroenteritis. The ordeal left many passengers distressed, facing unexpected delays, and dealing with the anxiety of potential health risks.

Gastroenteritis, often termed as stomach flu, can easily spread on a ship due to the close quarters and shared facilities. It’s primarily contracted through consuming contaminated food or water, or by coming into contact with infected surfaces.

The ship’s environment, where passengers and crew interact closely, facilitates the rapid transmission of viruses like norovirus, a common cause of gastroenteritis. Proper hygiene practices, such as frequent handwashing and sanitising, are crucial to prevent outbreaks on board.

If you have been unfortunate to have fallen ill whilst onboard a package holiday cruise liner, you could be entitled to make a successful holiday illness claim. 

Contact our expert team on 01618132131 or, if you are ready to initiate your holiday illness claim, fill out your details on our convenient online form.

Your Rights as a Holidaymaker – How Holiday Claims Bureau Can Help

This incident serves as a stark reminder of the unforeseen challenges holidaymakers can face. While the cruise line took steps to mitigate the impact, it’s crucial for passengers to understand their rights and the avenues available for recourse in such situations.

At Holiday Claims Bureau, we specialise in assisting holidaymakers who have experienced illness or injury while on package holidays abroad. Our experienced team understands the complexities of these situations and is dedicated to helping you receive the maximum compensation you deserve.

1. Document Evidence: Start by documenting unsanitary conditions, your symptoms, and all related expenses. Photos, medical reports, and receipts are crucial.
2. Report Your Illness: Immediately inform your hotel or holiday representative. This official log is essential for your claim.
3. Seek Medical Help: Prioritise your health by consulting a doctor. Secure a detailed report of your diagnosis and treatment.
4. Track Expenses and Losses: Keep all receipts for medical treatments, travel for medical purposes, and note any missed activities due to your illness.
5. Contact Holiday Claims Bureau: Reach out to us for expert advice. We specialise in handling holiday illness claims and will guide you through the process to ensure you receive the compensation you deserve for your illness, out-of-pocket expenses, and loss of enjoyment.

The expert holiday claims solicitor team at Holiday Claims Bureau will support you every step of the way, compiling evidence and negotiating with the holiday company on your behalf. You’re not alone in seeking justice for your disrupted holiday, we’ve got your back.

Get in touch today to receive expert legal advice by call 01618132131 to speak with our expert solicitors, or complete our quick and easy to use online contact form to request a call-back and we will be in touch with you as soon as possible.