Premier Inn Claims
Start your claim
Start Your Holiday Claim
Complete our quick enquiry form and a specialist member of our team will contact you to provide free expert advice.
Injured during a Premier Inn stay?
Premier Inn hotels are used by guests across the UK for holidays, city breaks, airport stopovers, business travel, family visits and overnight stays before travelling abroad.
Most stays pass without issue, but accidents can happen where hotel rooms, bathrooms, restaurants, corridors, stairways, lifts, car parks or communal areas are not kept reasonably safe.
At Holiday Claims Bureau, we help people pursue compensation where injuries or illness were caused by unsafe hotel conditions, poor maintenance, defective facilities, food hygiene failings or other avoidable issues.
Premier Inn claims can arise at different points during a stay, from using the room or bathroom to eating breakfast, parking outside the hotel or staying overnight before a flight. The key issue is whether the injury or illness was caused by avoidable hotel failings, poor maintenance, unsafe room conditions, hygiene problems or another issue that should reasonably have been prevented.
These claims may arise during a hotel stay, restaurant visit, airport hotel stopover or wider trip where accommodation formed part of your travel plans.
If you were injured or became ill during a Premier Inn stay, our specialist solicitors can review what happened and explain whether a claim may be possible.
Start your claim
5.0 | 56 reviews
Premier Inn Claim Success Stories
See compensation secured following Premier Inn illnesses and accidents.
Speak to our team about your Premier Inn claim
If your holiday was affected by something that should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.
Common Premier Inn accident, illness and bed bug claims
Premier Inn claims can arise in different parts of the hotel, from the room itself to reception areas, corridors, restaurants, lifts, stairways and car parks.
Common Premier Inn claims may involve:
- Wet floor accidents
- Trips caused by damaged flooring or loose carpets
- Slips in bathrooms or showers
- Defective beds, chairs or furniture
- Faulty showers, taps or hot water systems
- Broken handrails or unsafe stairs
- Lift accidents or lift mislevelling
- Poor lighting in corridors, stairways or car parks
- Food poisoning from hotel food or breakfast service
- Allergic reactions linked to incorrect food information
- Bed bug bites or infestations
- Burns from hot drinks, hot water or unsafe catering
- Injuries caused by defective electrical equipment
- Accidents in hotel car parks or drop-off areas
Some claims involve a single clear hazard, such as a wet floor or broken fixture. Others may involve wider maintenance failings, poor inspection procedures, inadequate cleaning or unsafe room conditions.
Where avoidable hotel safety failings caused injury or illness, there may be grounds to pursue compensation.
Premier Inn refund complaints and injury claims are different
Premier Inn’s customer service or Good Night Guarantee process is separate from a personal injury claim. A refund complaint may relate to poor sleep, room standards or service issues, while a compensation claim usually involves injury, illness, financial loss or harm caused by unsafe conditions, poor maintenance, hygiene failings or negligence.
Bathroom, shower and slip accident claims at Premier Inn
Bathrooms and showers are one of the most common areas where hotel accidents can happen.
Guests may be injured where floors become dangerously slippery, shower areas are not properly fitted, water leaks are ignored or bathroom fixtures are defective.
Premier Inn bathroom and slip accident claims may involve:
- Slips on wet bathroom floors
- Missing or defective shower screens or curtains
- Leaking showers or baths
- Unsafe bath or shower access
- Faulty taps or shower controls
- Hot water scalding incidents
- Loose tiles or damaged flooring
- Poor drainage
- Broken handrails or grab rails
- Falls when entering or leaving the bath or shower
These accidents can result in sprains, fractures, back injuries, head injuries, cuts, bruising and longer-term mobility problems.
Bathroom accidents can be especially upsetting because they often happen in private, with the injured person left to report what happened afterwards.
If unsafe bathroom or shower conditions caused your injury, it may be possible to investigate whether the hotel failed to maintain the room properly before your stay.
Defective rooms, furniture, lifts and hotel facilities
Hotel guests are entitled to expect that rooms, furniture, fixtures and facilities have been checked and maintained to a reasonable standard.
Premier Inn accident claims may arise where injuries are caused by defects that should have been identified and repaired before a guest used the room or facility.
Claims involving defective hotel facilities may include:
- Broken beds or damaged bed frames
- Collapsing chairs or unsafe furniture
- Faulty electrical appliances
- Defective lighting
- Damaged flooring or loose carpets
- Broken doors, handles or locks
- Unsafe stairways
- Broken handrails
- Lift defects or lift mislevelling
- Unsafe car park surfaces
- Poorly maintained corridors or communal areas
Lift accidents can be particularly distressing where guests are trapped, fall due to mislevelling or suffer injuries because equipment does not function safely.
Where a hotel knew, or should have known, about a defect and failed to repair it within a reasonable time, there may be grounds to pursue compensation.
Start your claimFood poisoning, allergic reactions and bed bug claims at Premier Inn
Not every Premier Inn claim involves a physical accident.
Some claims arise after guests suffer illness, allergic reactions or bed bug bites during a stay.
Premier Inn illness or hygiene-related claims may involve:
Food poisoning claims may arise after eating at hotel restaurants, breakfast services, bars or food outlets linked to the stay.
Bed bug claims may arise where rooms were not properly inspected, cleaned or treated after signs of infestation.
Guests affected by bed bugs may suffer:
Where poor hygiene, unsafe food handling, incorrect allergen information or inadequate room inspection caused harm, compensation may potentially be pursued.
- Food poisoning
- Salmonella
- Campylobacter
- E. coli
- Norovirus
- Poor food hygiene standards
- Incorrect allergen information
- Cross contamination incidents
- Bed bug infestations
- Poor room hygiene or cleaning issues
- Painful bites
- Skin irritation or allergic reactions
- Sleep disruption
- Damaged belongings
- Emotional distress
- Ongoing anxiety after returning home
What evidence may support a Premier Inn claim?
Evidence can help show what happened, how the injury or illness occurred and how the incident affected you.
Helpful evidence may include:
If possible, it can help to report the incident to reception or hotel management as soon as possible and ask for it to be formally recorded.
For room-related accidents, photographs of the defect can be particularly useful. This may include damaged flooring, broken furniture, missing shower fittings, unsafe bathroom conditions, faulty lighting or evidence of bed bugs.
You do not need to have every piece of evidence before contacting us. Our specialist solicitors can explain what evidence may help support your claim and what information may still be available.
Who could be responsible for a Premier Inn claim?
Responsibility will depend on where and how the incident occurred.
A claim could potentially involve:
Our specialist solicitors can review the circumstances and help identify who may be responsible for the injury, illness or losses you suffered.
- Photographs of the accident location
- Photographs of the hazard, defect or unsafe condition
- Photographs of injuries, bites or visible symptoms
- Medical records or hospital paperwork
- Accident reports completed at the hotel
- Witness details
- Booking confirmations or proof of stay
- Complaint reference numbers or emails with Premier Inn
- Screenshots or copies of messages with hotel staff or customer service
- Evidence of any refund complaint or Good Night Guarantee correspondence
- Receipts for treatment, medication or expenses
- Evidence of lost earnings
- Evidence of disrupted travel plans or cancelled arrangements
- The hotel operator
- The company responsible for maintaining the hotel
- A restaurant or food provider
- A cleaning or maintenance contractor
- Another organisation responsible for the area where the accident happened
How much compensation could be claimed following a Premier Inn accident or illness?
The amount of compensation that may be awarded depends on the nature of the accident, the seriousness of the injury or illness and the wider impact the incident had on your life.
Factors that may affect compensation include:
- The severity of the injury or illness
- Whether hospital treatment was required
- How long symptoms or injuries lasted
- Any ongoing symptoms or complications
- Emotional distress caused by the incident
- Lost earnings or time away from work
- Medical expenses and treatment costs
- Travel expenses linked to treatment or recovery
- Damaged belongings
- Disrupted travel plans or cancelled arrangements
Premier Inn claims can range from relatively minor injuries through to fractures, scalds, back injuries, head injuries, food poisoning, allergic reactions or bed bug-related losses.
Compensation may also take account of financial losses linked to the incident, including treatment costs, travel expenses, lost income and other reasonable out-of-pocket expenses.
At Holiday Claims Bureau, our specialist solicitors assess every case individually.
We handle Premier Inn claims on a No Win No Fee basis, meaning there is no upfront cost to discuss your case with our team.
Why choose Holiday Claims Bureau for your Premier Inn claim?
Premier Inn claims often turn on the details of what happened during the stay.
Was the incident reported to reception? Was the room properly inspected before arrival? Was a hazard ignored? Were food hygiene standards followed? Was the problem recorded at the time?
These details can help determine whether a claim may be possible.
Holiday Claims Bureau understands how hotel accident and illness claims can arise during UK hotel stays, airport stopovers, city breaks, family trips and accommodation linked to wider travel plans.
Our team can help with:
- Premier Inn accident claims
- Hotel slip, trip and fall claims
- Bathroom and shower accident claims
- Defective room and furniture claims
- Lift and stairway accidents
- Food poisoning claims
- Holiday allergy claims
- Bed bug compensation claims
- Airport hotel injury claims
- Evidence gathering and claim support
- No Win No Fee representation
- Clear advice on whether your claim may be valid
We understand how frustrating it can be when a hotel stay is disrupted by injury, illness or unsafe accommodation conditions.
Our role is to identify what went wrong, who may be responsible and whether compensation can be pursued for the injury, illness or losses caused.
Meet the Team Behind Your Claim
Our clients often mention their solicitor and case handler by name in their feedback — and that means a great deal to us. Your claim will be handled by an experienced, dedicated team who will explain the process clearly, respond promptly and keep you informed every step of the way.
Hotels, Resorts and Travel Company Claims
Where you stayed, how you booked and who provided each part of the holiday can all affect your claim. We identify who may be responsible and the most appropriate route for pursuing compensation.
Claims by Destination
We handle illness and accident claims arising in a range of holiday destinations, including cases involving unsafe hotels, resorts, restaurants, swimming pools, excursions and other holiday services.
Package Holidays & Travel Companies
We specialise in claims for holidaymakers who booked their package holiday directly with a tour operator and suffered illness, an accident, an allergic reaction or a bed bug infestation while on holiday. Our specialist solicitors can assess what happened and advise whether you may be entitled to compensation.
Hotels, UK Breaks and Accommodation
Not every claim involves an overseas package holiday. We also advise on unsafe hotels, holiday parks, caravan parks, campsites, Airbnb stays and other accommodation in the UK or abroad.
Think You May Have a Claim?
No Win No Fee advice
How Your Holiday Claim Works
Clients often describe our service as smooth and straightforward. We explain each stage, handle the legal work and keep you informed throughout the claim.
Start your claimFrequently Asked Questions
Premier Inn claims can involve slips, trips, bathroom accidents, defective rooms, food poisoning, allergic reactions, bed bugs and other incidents during a hotel stay. Our FAQs answer some of the most common questions people ask after suffering an injury or illness at Premier Inn.
Learn more- Report the incident to reception or hotel management
- Request that an accident report is completed
- Take photographs of the location and any hazards
- Keep your booking confirmation or proof of stay
- Collect witness details where possible
- Retain receipts for expenses or treatment
- Keep copies of any correspondence with the hotel
