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Complete our short form and a specialist solicitor will contact you to discuss what happened, answer your questions and explain whether you may be able to make a claim.

No Win No Fee

30+ Years Handling Holiday Claims

SRA-Regulated Solicitors

3,000+ Successful Claims

Why Holidaymakers Recommend Holiday Claims Bureau

5.0 | 49 reviews

Holidaymakers recommend Holiday Claims Bureau because we are specialists in holiday claims, with the experience and expertise to handle complex cases and fight for the compensation our clients deserve. We take pride in the results we achieve and, most importantly, in the support we provide throughout the claims process.

That’s why we’ve worked with our clients to share genuine success stories, giving prospective claimants an insight into the outcomes we’ve achieved and the difference our specialist approach can make.

Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited.

Bed bugs bites 5 out of 5 stars

Very professional solicitors. Highly recommend

Anonymous

Brilliant service 5 out of 5 stars

I felt like giving up and letting my claim go.. but my solicitor kept going and successfully made a claim on my behalf Highly recommended

Anonymous

Oliver Linton 5 out of 5 stars

For start to finish Oliver was nothing other than helpful,kind and courteous. Nothing was ever too much trouble and he explained everything in easy to understand terms. Things took a while through n...

Alan Peek

Holiday sickness 5 out of 5 stars

Excellent service after falling ill on holiday with campylobacter.

Anonymous

Specialist Support When a Holiday Goes Wrong

A ruined holiday does not always end when you return home. Illness, injury and unexpected costs can continue long after the trip. Many clients come to us unsure where to start or worried about taking on a large hotel group or holiday company. We explain their options, handle the legal work and keep them informed throughout.

How no win no fee works Get free initial advice

Clear Advice From the Start

We explain where you stand, what evidence could support your claim and what happens next, in clear, straightforward language without unnecessary legal jargon.

Holiday Claims Are Our Focus

From illness and injury to allergic reactions, bed bugs and unsafe accommodation, holiday claims are our area of expertise. Our specialist team understands the evidence required, the legal routes available and the organisations involved, helping you pursue your claim with confidence.

Persistent, Personal Support

We handle the legal work and keep you updated throughout, with one clear goal: to secure the maximum compensation you deserve, as quickly as possible.

Could You Have a Holiday Claim?

The best way to find out whether you have a claim is to speak directly to one of our experienced No Win No Fee holiday claim solicitors. We’ll listen to what happened, assess your circumstances and explain whether you may be entitled to compensation, in clear and straightforward terms.

You became ill during or shortly after your holiday Others in your group were also affected You lost part of your holiday or incurred extra costs You became ill during or shortly after your holiday Others in your group were also affected You lost part of your holiday or incurred extra costs You became ill during or shortly after your holiday Others in your group were also affected You lost part of your holiday or incurred extra costs You became ill during or shortly after your holiday Others in your group were also affected You lost part of your holiday or incurred extra costs

You suffered an accident in a hotel, resort or pool You found bed bugs or unsafe conditions in your accommodation You suffered an accident in a hotel, resort or pool You found bed bugs or unsafe conditions in your accommodation You suffered an accident in a hotel, resort or pool You found bed bugs or unsafe conditions in your accommodation You suffered an accident in a hotel, resort or pool You found bed bugs or unsafe conditions in your accommodation

You had an allergic reaction due to unsafe food handling You were injured during a UK hotel, caravan park or Airbnb stay You had an allergic reaction due to unsafe food handling You were injured during a UK hotel, caravan park or Airbnb stay You had an allergic reaction due to unsafe food handling You were injured during a UK hotel, caravan park or Airbnb stay You had an allergic reaction due to unsafe food handling You were injured during a UK hotel, caravan park or Airbnb stay

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Recent Holiday Claim Successes

Explore our recent success stories to see how we’ve helped holidaymakers secure compensation for illness, injury, bed bug infestations and other avoidable problems that have disrupted their holidays.

View all success stories

Bed Bug Victim Awarded £16,579.53 After Holiday Nightmare

Covent Garden Guest Awarded £2,055 After Waking Up Covered in Bed Bug Bites

£2,500 Bed Bug Claim Success After Surrey Hotel Stay

Holiday Horror Turns Into £60,000 Compensation Victory for Jacqueline

Mother and Son Awarded £7,250 After Illness on TUI Package Holiday

Family Awarded £13,000 After “Holiday from Hell” at RIU Tequila in Cancun

£10,000 Compensation From Injury in Spanish Hotel Bar

Bed Bug Infestation at Travelodge Aldgate – Guests Take Legal Action

£5,000 Awarded to Doctor After Bed Bug Infestation at London Hotel

As featured in... The Telegraph

Think You May Have a Claim?

Not sure whether what happened gives you grounds to claim? Tell us what happened. Our specialist solicitors will listen, ask the right questions and explain whether you may be entitled to compensation.

Get free initial advice

Or speak to an advisor today 0161 813 2131

What Went Wrong on Your Holiday?

The main holiday claims we handle involve illness, accidents, allergic reactions and bed bug infestations. Choose the option that best describes what happened, or speak to one of our specialist solicitors if you’re unsure whether you have a claim.

Speak to our team

Holiday Illness Claims

From food poisoning and gastric illness to bacterial infections and wider outbreaks, we pursue claims where poor hygiene, contaminated food, unsafe water or failures in accommodation standards caused illness.

View Holiday Illness Claims

Holiday Accident Claims

From slips and trips to swimming pool accidents, poolside injuries, hotel accidents and transport incidents, accidents can quickly turn a holiday into a nightmare. If reasonable safety standards were not met, you may be entitled to compensation. Our specialist solicitors can assess your claim and explain your options.

View Holiday Accident Claims

Bed Bug Bite Claims

Bed bug infestations can cause painful bites, disturbed sleep, damaged belongings and lasting distress. We help people pursue claims involving hotels, holiday parks and other accommodation.

View Bed Bug Bite Claims

Food Allergy Claims

An allergic reaction caused by incorrect allergen information, cross-contamination or poor food preparation can be frightening and have serious consequences. We handle allergy claims involving restaurants, hotels, resorts and package holidays.

View Food Allergy Claims

Meet the Team Behind Your Claim

Our clients often mention their solicitor and case handler by name in their feedback — and that means a great deal to us. Your claim will be handled by an experienced, dedicated team who will explain the process clearly, respond promptly and keep you informed every step of the way.

Meet the team

Michael Walker Michael Walker Partner

Philip Anglesey Philip Anglesey Director

Oliver Linton Oliver Linton Paralegal

Mo Khan Mo Khan Paralegal

Sam McAssey Sam McAssey Paralegal

Hotels, Resorts and Travel Company Claims

Where you stayed, how you booked and who provided each part of the holiday can all affect your claim. We identify who may be responsible and the most appropriate route for pursuing compensation.

Claims by Destination

We handle illness and accident claims arising in a range of holiday destinations, including cases involving unsafe hotels, resorts, restaurants, swimming pools, excursions and other holiday services.

Package Holidays & Travel Companies

We specialise in claims for holidaymakers who booked their package holiday directly with a tour operator and suffered illness, an accident, an allergic reaction or a bed bug infestation while on holiday. Our specialist solicitors can assess what happened and advise whether you may be entitled to compensation.

Hotels, UK Breaks and Accommodation

Not every claim involves an overseas package holiday. We also advise on unsafe hotels, holiday parks, caravan parks, campsites, Airbnb stays and other accommodation in the UK or abroad.

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Holiday Illness
Claims

Illness can turn a long-awaited break into days or weeks of pain, disruption and expense. Where evidence links the illness to poor hygiene, contaminated food, unsafe water or failures in accommodation standards, you may be able to pursue compensation.

View Holiday Illness Claims

Food poisoning and gastric illness may result from contaminated food, unsafe storage, poor preparation or failures in kitchen and buffet hygiene at hotels, resorts, restaurants and aboard cruise ships. Symptoms can include vomiting, diarrhoea, stomach cramps and fever, with some people remaining unwell after returning home.

Diagnosed infections such as Salmonella, Campylobacter, E. coli and Shigella may support a claim where evidence links the illness to poor hygiene, contaminated food or unsafe conditions at a hotel, resort or cruise ship.

Infections including giardiasis, cryptosporidiosis and cyclosporiasis can be associated with contaminated food or water, poor pool hygiene and sanitation failures. They can cause prolonged symptoms and may require ongoing medical treatment.

When several guests or members of the same party become ill, it may indicate a wider outbreak rather than an isolated case. We handle individual, group and cruise ship illness claims involving shared sources of infection.

Legionnaires’ disease and other serious illnesses may be linked to poorly maintained water systems or unsafe hotel facilities. These cases require careful investigation and can have consequences that continue well beyond the holiday.

Holiday Accident and Injury Claims

An accident on holiday can leave you dealing with pain, medical treatment, unexpected costs and a holiday you could no longer enjoy. If an unsafe condition, poor maintenance or a failure to take reasonable precautions caused your injury, you may have grounds to claim.

View Holiday Accident Claims

Wet floors, uneven surfaces, damaged walkways, poor lighting and missing warnings can all cause avoidable falls. We handle slip, trip and fall claims involving hotels, resorts, restaurants and other holiday settings.

Unsafe balconies, defective fixtures, poorly maintained facilities and other accommodation hazards can cause serious injuries. We advise on accidents in overseas hotels, UK hotels, holiday parks, caravan parks, campsites and Airbnb properties.

Claims can arise from airport transfers, coach journeys, hire cars, taxis and other road travel abroad. The best route for your claim will depend on where the accident happened, who was responsible and how the journey was arranged.

Unsafe pool surrounds, defective equipment, poor supervision and inadequate warnings can cause serious injuries. We handle claims involving poolside accidents, diving incidents, waterslides and other water-based facilities.

We handle specialist holiday accident claims, including cruise, excursion and attraction injuries, provided they were part of a package holiday booked directly with the tour operator.

Get Clear Advice on Your Holiday Claim

Free Initial Advice. No Win No Fee if We Take Your Claim Forward.

Speak to our specialist team today by calling 0161 813 2131

Start your claim

How Your Holiday Claim Works

Clients often describe our service as smooth and straightforward. We explain each stage, handle the legal work and keep you informed throughout the claim.

Start your claim

Share where you travelled, how the holiday was booked, what went wrong and how it affected you.

We review the circumstances, available evidence and who may be legally responsible.

You receive clear advice on whether we can help, the likely route forward and any additional evidence that may be needed.

If we take your case forward, we gather evidence, handle the correspondence and pursue the claim on your behalf.

Questions About Holiday Claims

If you are unsure where you stand, these answers cover some of the questions people ask before contacting our team.

Learn more

You may be able to claim if a hotel, restaurant, holiday company or another provider failed to meet reasonable standards and this caused illness, injury, an allergic reaction, a bed bug infestation or related financial loss. We will review how the holiday was booked, what happened and the available evidence before explaining your options.

If you booked a package holiday directly with a tour operator and suffered illness or injury as a result of a failure in the package, you may be entitled to claim compensation. Our specialist solicitors can assess what happened and advise whether you have a claim against the tour operator.

You may still be able to claim. A package holiday booking is not always required. Claims may involve directly booked hotels, UK holiday parks, caravan parks, campsites, Airbnb stays, restaurants, cruise operators and other businesses. Responsibility will depend on where the incident happened, how the booking was made and the circumstances involved.

Useful evidence can include booking documents, medical records, accident or illness reports, photographs, videos, receipts, written complaints, correspondence and details of witnesses or other guests who were affected. Do not delay asking for advice simply because you do not yet have everything.

Reporting the problem during the holiday can strengthen the available evidence, but failing to do so does not automatically prevent a claim. Medical records, photographs, receipts, witness details and complaints made after returning home may still help establish what happened.

Time limits vary depending on the type of claim, where the incident happened, how the holiday was booked, and the age and circumstances of the person affected. Some overseas accident and transport claims may have shorter deadlines, so it is important to seek advice as soon as possible.

There is no fixed amount of compensation. The value of your claim may depend on the severity and duration of your illness or injury, how it affected your holiday and recovery, and any financial losses such as medical expenses, additional travel costs or lost earnings. Our specialist solicitors can assess your circumstances and provide a clearer indication of what your claim may be worth.

Every claim is different, so the timescale will depend on factors such as the complexity of your case, the evidence available and whether responsibility is disputed. Our aim is to recover the maximum compensation you deserve as quickly as possible, while ensuring your claim is properly supported. We’ll explain the process, keep you updated and work to progress your claim without unnecessary delays.

Our No Win No Fee service means there are no upfront legal fees, giving you peace of mind when making a claim. If your claim is unsuccessful, you will not normally pay our legal fees. If your claim succeeds, we may make agreed deductions from the compensation recovered. We will explain any insurance premium or other potential costs before you decide whether to proceed.

We specialise exclusively in holiday claims, with decades of experience helping holidaymakers pursue compensation for illness, accidents and other problems abroad. We take pride in the outcomes we achieve and the support we provide, with clients regularly praising our professionalism, clear communication and personal approach. Our genuine success stories and client feedback reflect this.

Holiday Claims News and Updates

View all news

Aska Lara Holidaymakers Urged to Come Forward

Holiday Illness Outbreak Fears at Maxeria Blue Didyma

Ramada Resort Lara Salmonella Claims: Holidaymakers Urged to Come Forward

Experts in: Holiday Illness Claims

Tell Us What Happened

Why Holidaymakers Recommend Holiday Claims Bureau

Specialist Support When a Holiday Goes Wrong

Clear Advice From the Start

Holiday Claims Are Our Focus

Persistent, Personal Support

Could You Have a Holiday Claim?

Recent Holiday Claim Successes

Think You May Have a Claim?

What Went Wrong on Your Holiday?

Holiday Illness Claims

Holiday Accident Claims

Bed Bug Bite Claims

Food Allergy Claims

Meet the Team Behind Your Claim

Hotels, Resorts and Travel Company Claims

Claims by Destination

Package Holidays & Travel Companies

Hotels, UK Breaks and Accommodation

Holiday Illness
Claims

Holiday Accident and Injury Claims

Get Clear Advice on Your Holiday Claim

How Your Holiday Claim Works

Questions About Holiday Claims

Holiday Claims News and Updates

A Proven Record of Helping Holidaymakers

Experts in: Holiday Illness Claims Holiday Accident Claims Bed Bug Bite Claims Food Allergy Claims

Tell Us What Happened

Why Holidaymakers Recommend Holiday Claims Bureau

Specialist Support When a Holiday Goes Wrong

Clear Advice From the Start

Holiday Claims Are Our Focus

Persistent, Personal Support

Could You Have a Holiday Claim?

Recent Holiday Claim Successes

Think You May Have a Claim?

What Went Wrong on Your Holiday?

Holiday Illness Claims

Holiday Accident Claims

Bed Bug Bite Claims

Food Allergy Claims

Meet the Team Behind Your Claim

Hotels, Resorts and Travel Company Claims

Claims by Destination

Package Holidays & Travel Companies

Hotels, UK Breaks and Accommodation

Holiday Illness Claims

Holiday Accident and Injury Claims

Get Clear Advice on Your Holiday Claim

How Your Holiday Claim Works

Questions About Holiday Claims

Holiday Claims News and Updates

A Proven Record of Helping Holidaymakers

Experts in: Holiday Illness Claims

Holiday Illness
Claims