Palace Court Hotel: Travellers continue to report Bed bug bites

We are assisting a client who awoke to find their torso and limbs covered in uncomfortable bites during a stay at the Palace Court Hotel in London.

The guest later discovered dead bugs in the bedding, but the hotel refused to provide a refund.  Bed bugs feed on human blood and hide in places such as mattresses, gaps in furniture and under loose wallpaper until a host becomes available.

TripAdvisor reviewers have been posting about rooms infested with bedbugs at the Palace Court Hotel, which has an average traveller rating of 2 out of 5 based on 486 reviews posted to date, since 2007.  Some have posted photographs of bites on their skin.

“The worst hotel ever…I’ve been to many countries before, I love UK but this one hotel will remain once and for all in my darkest experiences and nightmares…after staying for about 3 days I discovered that the bed was full of Bedbugs and once I thought that I had mosquito bites…well I was full bitten by those unhealthy insects. Both of my arms had more than 15 bite spots which is unacceptable for a hotel in general.” GM, 2016 visitor.

In 2023, there was a rise in beg beg infestations in the United Kingdom and France. This has raised significant alarm within the local communities as well as among experts in pest control. The bed bug infestations have been particularly prevalent in urban areas, where high population density and frequent travel contribute to their rapid dissemination. There have been reports at Travelodge hotels in the United Kingdom. These tiny, blood-sucking insects have proven to be resilient and adaptable, making them challenging to eradicate once they establish their presence in homes, hotels, and other public spaces.

Bed bug Infestations

Infestations of bedbugs often require professional pest control services who employ a variety of methods in order to eradicate the pests at all stages of their life cycle.

The Housing act 2004 states that “residential premises should provide a safe and healthy environment for any potential occupier or visitor”.  If an infestation of bedbugs prevents this standard being met, then the local authority could take action against those responsible for the premises.

Have you been affected?

Holiday Claims Bureau have helped accommodation guests in the UK and overseas make successful claims for compensation after suffering with these extremely unpleasant bites.   Quite often, our clients’ initial complaints to hotels and travel firms have been simply dismissed.

You can speak to an expert today on 0161 813 2131, or use our quick and easy contact form.