Sickness “rife” at Occidental Jandia Mar, Fuerteventura – scores of guests blast hygiene

There are breaking reports of multiple guests staying at the Occidental Jandia Mar in Fuerteventura who have suffered severe sickness and diarrhoea during their March holidays.

Speculation is ongoing as to the source of the illness, with some TripAdvisor reviewers and representatives of the hotel claiming that the island has been subject to a viral outbreak.  Others, including site member maxijones66, dispute this:

“…After 3 days one of my friends ended up on a drip due to the most horrific diarrhoea and sickness, the same night her sister had the same, followed by our other friend just over a day later. We spoke to the manager and she said it was a virus on the island !! This we found not to be true…the TUI rep said it was just this hotel.”

If you believe you have contracted an illness during your travels that you can prove wasn’t your fault, you could be eligible to file a holiday illness claim. Holiday Claims Bureau will hear your case and discuss your potential compensation options. Call us today on 0161 813 2131 or get in touch online.

Complaints “fell on deaf ears”

A number of March 2019 reviewers have taken issue with both the standard of hygiene at the hotel, the temperature of the food and their handling of the “outbreak”.

Contributor The Pit Cat makes several observations about hygiene that are of concern:

“The hand sanitizer dispenser didn’t always work . Most nights we had no only the clear a table we also had to fetch our utensils and set our own table glasses were also few and far between. The food was was poorly cooked or presented mainly…food that should have been served hot was either cool or cold we even had some that was still frozen all complaints to restaurant staff fell on deaf ears.”

Helen D, visiting with her sister, says that “sickness was rife” during her stay and complains of “undercooked”, repetitive dishes.

Jet2 offer packages at the Occidental Jandia Mar with a 4-star rating.  On average, TripAdvisor reviewers rate their stay as 4 out of 5.  However, in the recent off-peak season, more negative feedback has been forthcoming.

Legal assistance for UK holidaymakers

Holiday Claims Bureau are ready to speak to anyone affected by an outbreak of illness at the Occidental Jandia Mar.  We know the distress and disruption that holiday illness can cause; if this has happened as a result of eating contaminated food, then you as a customer should be fairly compensated.

It is only right that Tour Operators who promote and sell such packages take steps to ensure that basic food hygiene procedures are followed  so that their customers are not put at risk. If members of your party have fallen sick as a result of poor hygiene, Holiday Claims Bureau can call upon years of experience in helping UK Holidaymakers recover fair compensation for holidays that have been wrecked.

There are steps that you should take to maximise your chances of successfully recovering compensation for your losses. These include:

• Seeking appropriate medical treatment
• Reporting both your illness and any hygiene concerns to the Tour Representative or directly to the Tour Operator
• Noting your observations on specific dishes you have eaten, taking photographs where there are visible problems
• Keeping in touch with others at the hotel who have been affected by similar illness
• Seeking independent legal advice.

Be wary of any ‘good will gestures’ offered by the hotel or Tour Operator. By their very nature, they will not be able to take into account the full extent of your losses.

To see how we can help you pursue a claim for your illness and losses, call us today on 0161 813 2131 or get in touch online.