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Wedding party’s Cyclospora agony at Occidental at Xcaret Destination

A wedding celebration at the renowned 4-star Occidental at Xcaret Destination hotel in Playa del Carmen, Mexico, has taken a distressing turn as guests allege contracting the Cyclospora parasite. This parasitic infection appears to be an ongoing issue plaguing Mexican resorts for the fifth consecutive year.

Expressing concern over the reported cases, one guest took to TripAdvisor, stating, “There are multiple reports of this online, and the hotel has had previous reports, but looking at previous reviews, they say they have no concern.”

The distressing revelation came from a party of 19 individuals who attended the wedding festivities. According to a comment on the travel review site, the guests claim to have tested positive for Cyclospora. The affected party insists they exclusively consumed food and beverages within the confines of the Occidental at Xcaret Destination hotel.

The TripAdvisor user, identified as Chendrickson, asserted about Occidental at Xcaret Destination hotel, “We didn’t eat or drink anywhere else in the hotel.” The severity of the situation is reflected in the decision to escalate the matter through formal channels. A complaint has been lodged with the tour operator, Thomas Cook, and legal professionals have been engaged, with solicitors instructed to address the concerning situation.

If you have been in a similar situation, you may be eligible to make a Cyclospora holiday illness claim. Holiday Claims Bureau is well versed in fighting for compensation for those who have fallen ill on holiday. Call 0161 813 2131 or arrange a call back via our contact form. Our specialist solicitors will be in touch to talk you through your options. 

The aforementioned, unfortunate incident, adds to the growing number of cases involving Cyclospora outbreaks in Mexican resorts, raising questions about the safety and hygiene practices within these popular holiday destinations. As affected individuals seek recourse through official channels, it remains to be seen how authorities and the hospitality industry will respond to ensure the well-being of tourists and address the recurring issue of parasitic infections in the region.


Michael Walker, a representative from the Holiday Claims Bureau, has weighed in on the concerning situation involving the Cyclospora outbreak among UK holidaymakers in Mexico. The affected individuals, mostly staying in the Riviera Maya and Cancun regions, are believed to have contracted the parasite through contaminated food supplied to hotels.

Cyclospora is a parasitic infection known to cause symptoms such as abdominal cramping, bloating, nausea, diarrhoea, and weight loss. In severe cases, it can lead to hospitalization.

Walker revealed, “We have been instructed by a number of British holidaymakers who have been affected by the Cyclospora outbreaks in Mexico over the past 5 years and are well-acquainted with the ongoing issues at many hotels along the Northeastern coast. We’re ready to assist anyone who has suffered as a result of this latest outbreak.”

Have you been ill during your stay at the Thomas Cook Occidental at Xcaret Destination hotel?

In a direct appeal to those who may have fallen ill during their stay at the Thomas Cook Occidental at Xcaret Destination hotel, Walker suggested potential entitlement to compensation. He highlighted the bureau’s experience in representing clients affected by Cyclospora outbreaks and emphasized their readiness to assist individuals impacted by the latest incident.

Speak to our experienced team today to find out how we can help you to receive the compensation you deserve. Call 0161 813 2131 or arrange a call back via our contact form.


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Wedding party’s Cyclospora agony at Occidental at Xcaret Destination
Vikki Hickey