5.0 
Paul Parsons secured a £2,500 settlement with Holiday Claims Bureau after suffering more than 200 painful bed bug bites following an overnight stay at The Oatlands Chaser Hotel in Weybridge, Surrey. Photographs, medical evidence and the hotel’s confirmation of an infestation supported his claim for compensation after hotel bed bug bites.
The Overnight Stay and the Bites That Followed
Mr Parsons, from Dorset, woke to find bed bugs in his bedding and blood spots on the mattress. He photographed the insects and alerted hotel staff, then followed up his concerns in writing.
In the days after his stay, he suffered more than 200 painful bites across his arms, back, legs and feet. The bites caused redness, swelling, severe itching and considerable discomfort. He sought medical advice through NHS 111 and purchased steroid cream to relieve the symptoms.
Medical advice indicated that his injuries were consistent with bed bug bites. After his written complaint, the hotel confirmed by email that a pest control company had verified bed bugs in his room.
Mr Parsons also worried about bringing bed bugs home because he had used his own pillow during the stay. As a precaution, he and his wife steam-cleaned their bed, bedding and pillows after he returned. He described those concerns and precautions in our earlier report on his Oatlands Chaser stay.
How HCB Helped Secure the Settlement
Mr Parsons contacted Holiday Claims Bureau for support. The team gathered medical reports, photographs and documentation confirming the presence of bed bugs at the hotel, and pursued his claim.
HCB secured a £2,500 settlement. This reflected his pain, discomfort and extensive itching, as well as the distress, anxiety, disruption and worry following his stay.
This was the outcome in Mr Parsons’ case. Another claim’s value and outcome depend on its own circumstances and evidence.
Mr Parsons’ Experience
HCB’s Response to the Outcome
In HCB’s December 2025 report on the settlement, Mr Walker said:
Help With a Similar Hotel Experience
If you have found insects or noticed bites during a stay, our guide explains what to do if you find bed bugs in a hotel. Our Bed Bug Evidence Checklist and Timeline can help you organise booking details, photographs, complaints and related costs.
If you want us to assess a similar experience, find out about claiming compensation for bed bug bites in a hotel and how to contact our team.
