Club Mac Alcudia Slammed Over Bed Bugs and Food Safety Fears

At Holiday Claims Bureau, we have been contacted by British holidaymakers following their stay at the Club Mac Alcudia in Majorca, Spain. Guests are now seeking our legal advice and representation after suffering bed bug bites, as a widespread infestation at the resort has come to light in recent months.

Holidaymakers Speak Out: Illness, Bed Bugs and Unsafe Food

In addition to infestations, multiple guests have reported unsanitary conditions, sickness bugs and dangerously undercooked food.

One holidaymaker, writing on TripAdvisor in August 2025, said: “Both my kids got sickness bugs here as well which has never happened before.”

Another guest, David, branded the resort an “absolute disgrace”, describing his family’s stay as “10 days of hell on earth” despite paying £6,700 through TUI for their holiday. His account included:

  • His son being served raw chicken 
  • His daughter finding shards of glass in a cupcake 
  • A restaurant atmosphere he called “chaotic” 

Our Proven Record of Securing Compensation

We understand how upsetting it is when a long-awaited holiday is ruined by issues like bed bugs, illness or unsafe food. That’s why we are proud to have secured thousands of pounds in compensation for holidaymakers who’ve faced similar experiences abroad.

We have worked with our clients to produce real-life success stories, reinforcing the trust that people place in us to represent them and achieve meaningful results. You can view our recent case settlements here.

Statement from Michael Walker, Partner at Holiday Claims Bureau

Commenting on the complaints raised against Club Mac Alcudia, Michael Walker, Partner and acting solicitor at Holiday Claims Bureau, said: “Sadly, these accounts are all too common. Holidays that families have saved hard for are being ruined by poor hygiene, infestations and unsafe food practices. 

We are already representing clients who have stayed at Club Mac Alcudia, and we will be doing everything we can to ensure they receive the compensation they deserve.

Our message to anyone else affected is simple – don’t suffer in silence. We have the expertise and track record to help you hold tour operators accountable and to secure the justice you’re entitled to.”

How We Can Help You

If your holiday has been affected by bed bugs, illness, or food safety failings, we’re here to support you. Our experienced solicitors will guide you through the claims process and fight for the compensation you deserve.

Contact us today:

Don’t let a ruined holiday go unchallenged – let us help you turn your experience into a successful claim.

How it works
After filling in our simple online form the rest is easy...
step 1
One of our advisors will be in touch to take any extra information needed
step 2
We will assess your claims legitimacy and once approved we will begin the claim
step 3
Once an agreement has been made a cash sum will be awarded to you

The Holiday Claims Bureau have helped thousands of people to receive the highest compensation payouts

From start to finish very professional, quick and informative replies. Excellent communication, easy to understand every step of the process. Polite, friendly and would recommend this solicitor to everyone!
Well done and thank you
Lewis Hutchings
From the initial contact to the settlement everything went very smoothly. I was kept informed of every stage of my case (which went much quicker than I thought). Emails were answered very quickly and I always felt valued. I would highly recommend holiday claims bureau. I had Oliver as my solicitor and he was excellent.
Paul Cowderoy
Encountered bed bugs at Whitby Holiday Park during our first night stay. Staff un responsive at first, then finally they returned the cost of the holiday. My wife was badly bitten and suffered terribly with over 100 bites. Contacted Holiday claims bureau who took on our case. The service we received was second to none, handled brilliantly by Oliver. We received compensation within 6 months, always being kept in touch with the progress of our claim.
Would highly recommend to anyone.
Paul Coulson
Great partnership, Michael kept me well informed throughout and provided great guidance and support.
Amie Griffin
A pleasure to work with. Very fast and efficient. I appreciate the level of understanding and support throughout. Would recommend.
Jem Pranata
Excellent service from Michael Walker on reclaiming money from a holiday company after an injury abroad left me unable to enjoy the last half of the holiday. Start to finish easy to use, it takes time and patience but the results were good. I am very glad that I used JPS Walker.
R C

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Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at Pure Offices Ltd, Brooks Drive, Cheadle Royal Business Park, Cheadle, SK8 3TD under Company Number 10213017.

Club Mac Alcudia Slammed Over Bed Bugs and Food Safety Fears
2025-09-10T19:00:52+01:00
Vikki Hickey