Guests Hit Out at Royalton Chic Cancun Over Illness, E. Coli and Safety Concerns

Widespread Illness and E. Coli Concerns

Dozens of British tourists at the Royalton Chic Cancun resort have reported falling seriously ill, with complaints centring on poor food hygiene and dangerous hotel conditions.

Holiday Claims Bureau is already representing sick holidaymakers, including one guest who contracted E. coli while still in the resort. Another affected holidaymaker has reached out while still staying at the hotel.

We have already secured thousands of pounds in compensation for British holidaymakers who have suffered illness and ruined holidays at resorts abroad. If you were affected, you could be entitled to compensation too.

Check out some of our latest success stories to see how we’ve helped other travellers win back what they deserve.

Health and Safety Failings Reported

Guests continue to highlight shocking health and safety issues at the hotel.

Kodey described their stay: “Our stay at Royalton Chic was so bad that we ended up booking another resort for three nights just to escape the conditions. The bathtub was filthy, covered in hair, making it unusable. The handrail on the 11th floor balcony was dangerously loose, barely held together with Sheetrock screws, which felt like a serious safety hazard.”

Missing Belongings and Unsafe Conditions

Alongside illness and hygiene concerns, holidaymakers report items going missing from rooms, with little accountability from hotel staff.

Diann said: “I left a valuable item in the room. I called to report it and they claimed it wasn’t found. Based on the online reviews, this happens frequently. The lack of accountability is concerning.”

April shared a further alarming experience: “The food was horrible, the staff were ignorant. They went through our safe when we were not in the room as we found things out of the safe when we came back. My husband even had his drink spiked with drugs.”

How You Can Support a Compensation Claim

If you suffered illness or poor conditions at Royalton Chic Cancun, keeping records can strengthen your claim. Here’s what you should try to provide:

• Medical evidence (doctor or hospital reports, test results if available)
• Proof of booking (holiday confirmation, receipts, or invoices)
• Photographs or videos of poor hygiene or unsafe conditions
• Witness details or contact information of others affected
• Any written complaints made to hotel staff or your travel provider
• The more information you have, the stronger your claim could be.

Holiday Claims Bureau: Fighting for Holidaymakers

We know how devastating a ruined holiday can be. That’s why we’ve already helped holidaymakers win back thousands of pounds in compensation after experiencing illness and dangerous conditions abroad.

If you or someone you know was affected at Royalton Chic Cancun, don’t delay. Our team can provide expert legal advice on a no win, no fee basis.

Been affected? Start your claim today

Call us today on 0161 813 2131
Complete the online contact form
Speak directly with a legal representative via live chat on our website

Don’t let your holiday nightmare go unanswered — let us help you claim the compensation you deserve.