Stay up to date with the latest news and information on the latest outbreaks

“I couldn’t even move”: Guest describes couple’s sickness nightmare at Hotel RIU Cancun
Cancun resort at sunset

A holiday couple has shared details of how their anniversary holiday at the 14-storey Hotel RIU Cancun in Mexico was spoiled when they both suffered with “horrible” gastric symptoms. Writing on TripAdvisor as savvy traveller 24, the guest says that her boyfriend first started to feel unwell the morning after eating seafood from the buffet: […]


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Occidental at Xcaret Destination – Family hospitalised, Salmonella diagnosed
Raw chicken with meat thermometer

Two families have reported that they contracted dangerous food poisoning infections including Salmonella during April holidays at the Occidental at Xcaret Destination in Playa del Carmen, Mexico. Travel firms including First Choice, Thomas Cook and British Airways operate package breaks from the UK to the 5-star resort on the Caribbean coast.   Heather, from Dorset says […]


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Can I claim for being ill on holiday?
Aircraft on runway

In this article, we explain when and how you can claim compensation for your holiday illness and how we can help put things right. Holiday time with family and friends is valuable; in choosing our holiday destinations all over the world, we expect that health and hygiene systems are in place so that we are […]


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Reports of “lukewarm” food, pests and severe sickness at 5-star TUI Sensatori Aphrodite Hills Hotel
blood testing

We are assisting a group of illness-stricken holidaymakers and are keen to speak to other recent guests at the TUI Sensatori Atlantica Aphrodite Hills hotel in Cyprus who may have endured a similar ordeal. Members of our clients’ party are understood to have been hospitalised after onset of fever, sickness and severe diarrhoea while staying […]


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