On 9 October 2018, Holiday Claims Bureau reported guest accounts of suspected bed bug infestations at Hotel Rosamar in Benidorm. The report included complaints about bites, a delayed room move and insects seen on mattresses.

The accounts below relate to that 2018 report. If you are looking into compensation for bed bug bites on holiday, our claims page explains how to ask the team to assess your circumstances.

Guest Accounts in the 2018 Report

The report reproduced two guest accounts:

Michael Walker’s Comment in the 2018 Report

Michael Walker of Holiday Claims Bureau commented in October 2018:

"Bed bug bites are unpleasant and can become infected. Having these creatures in your hotel room is of course unexpected and their presence alone can be distressing for the party.

It's important to get photographic evidence of any infestation; it's also helpful to get details of anyone else affected. Bed bugs can be brought in by other visitors, for example in luggage and they are not attracted by dirt. However, the hotel should be on the lookout for them and when they are identified, take appropriate steps to de-infest affected rooms.

In pursuing a claim, if the Tour Operator is to be held responsible, it will be important to establish that they failed to properly treat or manage an infestation. As with any package holiday claim, make sure your concerns and any illness / infection are reported, and that you obtain a copy of the formal report. Try to write down everything that happened with details of everyone you spoke to. Recording how events unfolded and who was involved can be helpful in evidencing a potential claim."

Michael Walker — comment published on 9 October 2018.

Michael’s comment offered general advice to package holiday customers. If you are dealing with suspected bed bugs now, see our guide to what to do about bed bugs in a hotel room for practical next steps, reporting and evidence.

Published Claims from Other Stays

For separate examples, read about the £4,500 Martello Beach holiday park claim in Clacton-on-Sea and Paul Cowderoy’s Premier Inn settlement of over £2,500 in Richmond, London. These involved other properties; their outcomes do not predict another claim’s result.

For more on possible responsibility, evidence and starting an enquiry, read about bed bug bite claims.

Think You May Have a Claim?

If what happened on your holiday should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.

Start your claim

Or speak to an advisor today 0161 813 2131

Hotel Rosamar, Benidorm: Guests’ Bed Bug Accounts from 2018

Guest Accounts in the 2018 Report

Michael Walker’s Comment in the 2018 Report

Published Claims from Other Stays

Think You May Have a Claim?

Latest Holiday Claims News

A Proven Record of Helping Holidaymakers