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We are appealing for guests to come forward after a holidaymaker was diagnosed with Salmonella following a September 2026 package holiday at SRNTY Sea Reef in Hurghada, Egypt, booked through On the Beach.
If you or someone you travelled with became unwell during or shortly after a stay at the resort, call 0161 813 2131, complete our online contact form to request a call back, or speak to us via live chat to receive expert legal advice from one of our expert holiday illness solicitors
Did you fall ill at SRNTY Sea Reef in September?
We are investigating the circumstances surrounding the confirmed diagnosis and would like to hear from anyone who experienced symptoms such as diarrhoea, stomach cramps, vomiting or a high temperature during or shortly after their stay. Accounts from other guests could help establish when people became unwell and whether there were any similarities in their experiences.
If illness affected your package holiday, you may be entitled to compensation. Our team can review your booking, medical records and other evidence to assess whether you have a claim.
Oliver Linton, legal expert at Holiday Claims Bureau, who is representing holidaymakers affected by illness, said:
“We’d like to hear from anyone who fell ill during or shortly after a September stay at SRNTY Sea Reef. Details such as when your symptoms began, where you ate in the days beforehand and whether others in your party became unwell can help us understand what happened. Please get in touch even if you’re still gathering paperwork or didn’t receive a confirmed diagnosis.”
What evidence can help support a holiday illness claim?
If you became unwell, keep any records you already have and write down what you remember while the details are fresh. Useful evidence can include:
What should you keep if you fell ill at Nozha Beach Resort & Spa?
Start with your Love Holidays confirmation. Save the email or itinerary that shows your travel dates, where you stayed and what was included in your package.
- Keep a record of any medical care. Hold on to clinic notes, prescriptions and test results from Tunisia, as well as any GP or hospital records from after you returned home.
- Write down how the illness unfolded. Note when you first felt unwell, what and where you ate in the days beforehand, how long your symptoms lasted and whether anyone else in your group became ill.
- Save any messages you sent at the time. Emails, app messages or written complaints to the resort or Love Holidays can show when you reported the illness and how they responded.
- Keep relevant photos and receipts. Save any photos that help explain what you experienced, along with receipts for costs such as medication, medical appointments or taxis to a clinic.
- Tell us if anyone else in your party fell ill. They may be able to make a claim of their own, and each person’s account could help support the others’ claims. If you exchanged contact details with other guests who witnessed food safety or hygiene problems, their accounts could also help us understand what happened.z
Read our recent holiday illness success stories
We pride ourselves on the outcomes we achieve for our clients. Our recent success stories show how we’ve helped holidaymakers and their families secure compensation after illness disrupted their trips. You can read about their experiences and the settlements we achieved on our success stories page.
Were you unwell during or after a stay at SRNTY Sea Reef? Call 0161 813 2131, request a call back through our online contact form, or speak to our team via live chat.
