Families Left Traumatised by Bed Bugs at Bahia Principe Costa Adeje

At Holiday Claims Bureau, we’re representing guests who have experienced distressing stays at the Bahia Principe Sunlight Costa Adeje in Tenerife, following an alarming increase in reports of bed bug infestations at the resort.

We recently received an enquiry from a party of four who endured a traumatic stay at the hotel between earlier this month who have since decided to take legal action and pursue claims for bed bug compensation after what should have been a relaxing family holiday, quickly turned into a health and hygiene nightmare.

One guest reported: “My wife and I were bitten multiple times by bed bugs in Room 8111. I had red, itchy welts all over, and my wife’s hand and lip swelled up dramatically, causing her severe pain for days. We spent over €40 at a local pharmacy and were constantly distressed — all while trying to care for two young children.”

Despite reporting the issue to staff immediately, the family were only taken seriously after providing photo and video evidence of a live bed bug crawling on a pillow. They were moved to another room the following day but with no assistance, no apology, and no goodwill gesture.

Since returning home, they’ve learned they are not alone. Others who stayed in the same hotel, particularly in the “800s” room block — have shared similar stories, with infestations dating back to 2023, 2024, and early 2025. Many report the hotel failed to act or even blamed the guests for the issue.

Another guest, Rosi, described  her ordeal:“From the first night I was in agony. My hand swelled up, my lip tripled in size, and I couldn’t sleep for five nights. I developed insomnia, and the stress of moving rooms mid-stay with children was overwhelming. “Even after showing a video of a bed bug crawling on my pillow, I was met with denial and blame. The hotel claimed no one else had experienced issues, yet I’ve since connected with multiple families who had bed bug problems in the same block — even the same room.”

We’re Taking Legal Action

Tenerife has become a known hotspot for bed bug issues in recent years, and sadly, guests like these are paying the price.

At Holiday Claims Bureau, we specialise in bed bug and holiday illness compensation claims, and we’re already helping victims pursue legal action against the Bahia Principe Sunlight Costa Adeje.

Our solicitor Michael Walker, who is representing guetsl affected guests, said:

“No holidaymaker should have to endure what our clients have gone through. These are serious health and wellbeing concerns and the emotional and physical impact is very real.

“If a hotel is aware of a bed bug problem and fails to act or inform guests, it may be liable. We’re here to help clients claim the compensation they rightfully deserve.”

Were You Affected by bed bugs during your stay at Bahia Principe Costa Adeje ?

If you stayed at Bahia Principe Sunlight Costa Adeje and suffered from bed bug bites, allergic reactions, sleep disruption, or poor treatment from hotel staff, you could be entitled to compensation.

We understand how stressful these experiences can be, and we’re here to make the claims process as smooth and supportive as possible. 

Contact us today to make a bed bug claim and to discover how much compensation you could be entitled to.

Call us on 0161 813 2131
Complete our online contact form
Click the live chat icon to speak to a legal advisor immediately

Let us fight for the compensation you deserve.