A woman suffering stomach cramps.

Holiday Claims Bureau secure compensation for clients who suffered Shigella

The Holiday Claims Bureau represented nine clients who went on an all-inclusive holiday with TUI to stay at RIU Touareg in Cape Verde. During their holiday, they all suffered illness with symptoms of stomach cramps, diarrhoea, nausea, and loss of appetite. Following return to the UK, a stool sample was sent to their GP and some of our clients were diagnosed as having contracted Shigella on holiday.

If you have been the victim of contracting a holiday illness while abroad, Holiday Claims Bureau stands as the premier choice for travellers who want to open a compensation claim. If you have fallen ill on holiday and you can prove that it was due to the negligence of the hotel you’re staying at, get in touch with us now. Contact us on 01618132131, or if you’re ready to start your claim right now, head over to our start a claim online form.

Holiday Claims Bureau instructed

Holiday Claims Bureau’s clients instructed us to make a claim for compensation against TUI after making an enquiry through our website. The Holiday Claims Bureau have significant experience in representing large groups of holidaymakers who suffer food poisoning at hotels on holiday.

TUI initially denied responsibility for our client’s illness. The team at the Holiday Claims Bureau obtained all the relevant disclosure from the hotel and obtained the necessary evidence to support our client’s cases by way of medical and microbiological evidence.

Shigella diagnosis

The Holiday Claims Bureau instructed a microbiologist to provide evidence regarding the diagnosis and cause of shigella.

Shigella is most commonly transmitted via exposure to contaminated food. Hotels should regularly check the temperatures of the food being served as well as follow hygienic protocols to ensure that food is not contaminated. Unfortunately, the hotel failed to follow basic hygiene procedures during our client’s holiday.


Following negotiations, the legal team at Holiday Claims Bureau were able to secure settlements ranging from £2,000 to £10,000 for each of our nine clients.

Michael Walker, Partner representing the holidaymakers said, “our client’s holidays were impacted and each of them suffered an awful illness that could have been avoided had simple hygiene checks been put in place and followed by hotel staff. Unfortunately, this was not done, and as a result, our client’s holidays were ruined.”

If you have experienced an illness abroad, please get in touch with the Holiday Claims Bureau today. We will fight for the compensation you deserve for your ruined holiday. Call our legal team on 0161 813 2131 or start your claim online using our online form.

How it works
After filling in our simple online form the rest is easy...
step 1
One of our advisors will be in touch to take any extra information needed
step 2
We will assess your claims legitimacy and once approved we will begin the claim
step 3
Once an agreement has been made a cash sum will be awarded to you

The Holiday Claims Bureau have helped thousands of people to receive the highest compensation payouts

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Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at Pure Offices Ltd, Brooks Drive, Cheadle Royal Business Park, Cheadle, SK8 3TD under Company Number 10213017.

Holiday Claims Bureau secure compensation for clients who suffered Shigella