Holiday Illness Settlement: Tourist Awarded Over £3,000 for Cape Verde Sickness

The holiday illness solicitor team at Holiday Claims Bureau successfully resolved the case of Jake Slater, who experienced severe symptoms of stomach cramps, diarrhoea, and nausea during his all-inclusive holiday at RIU Cabo Verde.

Jake (31) booked an all-inclusive holiday with TUI to stay at RIU Cabo Verde in December 2021.
During the holiday, he started to suffer from stomach cramps, diarrhoea and nausea. The illness ruined Jake’s enjoyment of his holiday.

On his return home, he was still suffering and booked an appointment with his GP. Jake provided a stool sample and upon receiving his results, he was informed that he had contracted the pathogen Shigella. By this point, he had lost 11kg in weight from when he went on his holiday. Fortunately, Jake was able to make a full recovery within six weeks.
Jake instructed the Holiday Claims Bureau to make a claim for compensation against TUI after making an enquiry through our website.

Your holiday overshadowed by a Shigella infection contracted through the negligence of your holiday hotel? Holiday Claims Bureau is just a call away. Dial 0161 813 2131 or use our online form to discuss your compensation claim.

What was wrong at the hotel?

Jake only ate in the all-inclusive hotel restaurants. He found that the buffet food was often left uncovered for long periods of time and flies would land on the uncovered food.

During our investigations, we were able to establish that there were large numbers of other holidaymakers who had also suffered food poisoning at this hotel.

It has been confirmed by the European Centre for Disease Prevention and Control that there is a continuous outbreak of Shigellosis coming from Cape Verde. Shigella is an infectious illness typically caught through contaminated food and water. It causes severe diarrhoea which can contain blood, as well as stomach pains and vomiting.

Compensation

The team at the Holiday Claims Bureau obtained the necessary evidence to support our client’s case by way of medical and microbiological evidence.

Following negotiations, the legal team at Holiday Claims Bureau were able to secure a settlement of over £3,000 for our client.
Jake Slater said “I can’t thank the Holiday Claims Bureau enough for getting this result. I am over the moon with this outcome from such a horrible situation”.

Michael Walker, Partner representing Jake said “there were large numbers of holidaymakers falling ill at this hotel and yet failed to inform our clients before they travelled. I am delighted to be able to help secure the compensation he deserves.
A lot of people go on holiday to Cape Verde every year but unfortunately we have seen a significant increase in holidaymakers falling ill after a holiday in Cape Verde. The standards of hygiene in some of these hotels needs to improve”.

Our client expressed great satisfaction with the positive outcome achieved by the Holiday Claims Bureau, highlighting the exceptional service received. It’s important to note that our services are provided under a No Win, No Fee Agreement. If you find yourself facing a similar situation, we encourage you to reach out to us for free initial advice. You can contact us at 0161 813 2131 or simply fill out our online form.