Julia Foxwell and her family anticipated a memorable stay at the Hard Rock Hotel in Riviera Maya, Mexico. But what was meant to be a relaxing getaway turned into a distressing experience due to a severe gastric illness. Julia’s ordeal led her to pursue a holiday claim, and with the support of Michael Walker from Holiday Claims Bureau, Julie received £3,000 compensation for her suffering.

A Case of Negligence

After returning home from her 12-night all-inclusive stay, Julia began experiencing debilitating symptoms, including severe diarrhoea, nausea, and abdominal pain. Medical tests confirmed she had contracted Cyclospora, a parasitic infection often linked to contaminated food or water. Julia recounts:“The symptoms were excruciating and lasted for months. I couldn’t eat without pain and struggled to resume my normal activities. Even a planned trip to Dubai was affected by my condition.”

The medical report obtained by Mr Walker, representing Julia;s case, highlighted poor food hygiene practices at the hotel, including exposed buffet food and unmonitored temperatures, as the likely causes of her illness.

Justice Delivered

“Cases like Julia’s underscore the importance of maintaining strict hygiene standards at resorts. We fought to ensure Julia received the compensation she deserved for the physical and emotional toll this illness caused.” Mr Walker commented.

Citing the Package Travel and Linked Travel Arrangements Regulations 2018, Mr Walker successfully demonstrated the hotel’s failure to meet its duty of care, ultimately securing a settlement of £3,000 compensation.

A Positive Outcome

Julia expressed relief after the claim was settled:“I’m grateful to Michael and his team for their support throughout this process. While no amount of money can erase the trauma, the compensation helps acknowledge what I went through.”

Mr Walker added: “We’re pleased to have obtained this outcome for Julia. It sends a clear message to tour operators and hoteliers that negligence will not go unnoticed.”

Don’t Suffer in Silence – Seek Justice Today

If you’ve experienced a holiday illness on holiday, you don’t have to face it alone. Holiday Claims Bureau is here to help. Contact our expert team of holiday solicitors today by calling 0161 813 2131, fill out the online form , or speak with a solicitor via live chat for immediate assistance.

Let us help you claim the compensation you deserve.

Real Success Stories from Real People

At Holiday Claims Bureau, we pride ourselves on the experience and expertise our team of solicitors has, and the outcomes we win for our clients.

We believe in promoting genuine, honest success stories for you to take a look at so that you can rest assured you too will have the very best legal representation on your side, committed to securing you the best possible outcome of your claim.

No matter what the circumstances of your claim; beit a holiday illness, holiday accident or bed bug bite claim, we will ensure you receive the highest amount of compensation, and justice you deserve as quickly as possible.

Thanks to the cooperation of our clients, here are some of our recent success stories:

For more information about the cases we’ve recently settled, visit our success stories page here.

Your story could be next! If you’ve experienced illness or an accident on holiday, don’t wait—contact us today. Call 0161 813 2131, complete our online form, or chat live with one of our expert solicitors.

Let us help turn your holiday nightmare into a success story.

Think You May Have a Claim?

If what happened on your holiday should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.

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