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Kate Salter secured £3,500 with Holiday Claims Bureau after bed bugs disrupted her two-week holiday at TUI Blue Los Gigantes in Tenerife. The September 2023 stay left her itching, unable to sleep and worried about her belongings. Michael Walker handled her bed bug bite compensation claim, using photographs and medical records to support her account.
From Suspected Mosquito Bites to Bed Bugs in the Bed
- Two days into the holiday: Kate noticed bites on her shoulder. At first, she thought they were mosquito bites.
- By 7 September 2023: she had woken to find bed bugs crawling in her bed.
- After a room move: her symptoms and distress continued.
Kate spent time seeking medical treatment, reporting the issue and fumigating her belongings. She was left out of pocket and worried about bringing bed bugs home.
How Michael Walker Pursued Kate’s Claim
After returning to the UK, Kate instructed Holiday Claims Bureau. Michael Walker pursued her claim on the basis that the hotel had failed to uphold basic hygiene standards, supported by her photographs and medical records.
Kate described the help she received: “Michael was incredible. He explained everything clearly and fought tirelessly for my case. I wouldn’t have known where to start without his help.”
£3,500 Secured After TUI Initially Denied Responsibility
TUI initially denied responsibility. After months of negotiation, Kate’s claim concluded with £3,500 in compensation for the physical and psychological impact of her experience.
For Kate, the outcome also mattered personally: “This victory isn’t just about the money. It’s about holding companies accountable and ensuring others don’t suffer the way I did.”
Her result reflects her individual circumstances. It does not predict the amount or outcome of another claim.
Keeping a Record After Bed Bug Bites
If bites have affected your own stay, our guide to finding bed bugs in a hotel room explains reporting it and keeping a useful record.
For another published Tenerife outcome, read about Emma and John’s separate £4,000 Jet2 bed bug claim.
To understand eligibility, evidence and how to ask the team to assess your stay, see our hotel and holiday bed bug compensation claims information.
