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Paul Cowderoy was initially offered £150 in vouchers after suffering around 70 bed bug bites during a Premier Inn stay in Richmond, London. With Holiday Claims Bureau’s help, he went on to secure a bed bug claim settlement of over £2,500. Oliver Linton handled his claim.
Bed Bugs Discovered After the First Night
Paul booked a three-night stay at a Premier Inn in Richmond as part of a work trip. After his first night, he woke to find he had been bitten multiple times. When he inspected the bed, he found bed bugs crawling on the sheets.
He promptly reported the problem to reception. The duty manager accompanied him to the room and confirmed the infestation. The hotel relocated Paul to another room and arranged pest control to deal with the problem.
Around 70 Bites and a Record of His Injuries
From a £150 Voucher Offer to Legal Representation
Following Paul’s formal complaint, Premier Inn offered £150 in vouchers for a future stay. Dissatisfied with that offer, he contacted Holiday Claims Bureau through the website and instructed the team to pursue a compensation claim.
HCB submitted the claim to Premier Inn, which then admitted liability. We obtained a medical report confirming the extent of Paul’s injuries and negotiated the settlement.
| Stage | Paul’s Case |
|---|---|
| Initial Hotel Offer | £150 in vouchers for a future stay. |
| Compensation Settlement | Over £2,500 secured with HCB’s help. |
These were Paul’s offer and settlement. They do not establish what another claim is worth, and an initial voucher offer is not the same as compensation for an injury claim.
Oliver Linton’s View
What Readers Can Take From Paul’s Case
- Report the problem promptly: Paul’s report led to the duty manager checking the room and taking action.
- Keep a record: Paul photographed his injuries, and HCB later obtained a medical report.
- Consider what an offer covers: Paul sought advice after receiving vouchers. His later settlement followed a separate claim and an admission of liability.
If you are dealing with a problem now, our guide covers what to do after finding bed bugs in a hotel room. The Bed Bug Evidence Checklist and Timeline can help you organise the records you have.
For another completed example, read about the £4,500 holiday park bed bug claim. For other problems involving this hotel brand, see our Premier Inn compensation claims information.
To understand eligibility, indicative amounts and the evidence that may help, see our bed bug bite compensation claims page.
