£1000 Compensation Settlement Agreed Over Bed Bug Scandal

The Holiday Claims Bureau team regularly helps clients to recover compensation after being bitten by bed bugs in a hotel.

Our client, Andrew Bennett booked a stay at the Premier Inn Oxford Cowley in November 2021. On arrival at the hotel, the room was unsatisfactory in terms of cleanliness and hygiene, so Mr Bennett and his wife moved rooms. Little did our client know, the room he was moved to was even worse. During the first night, Mr Bennett and his wife suffered multiple bites to their head, neck and legs. When they looked at the bed, they saw bed bugs crawling in the bed and blood marks on the under sheet.

With the bed frame infested with insects, Mr Bennett was able to take photographs showing the bed bugs in the bed. He immediately reported it to staff at the hotel and then left the premises before the end of their stay. Our client instructed the Holiday Claims Bureau to make a claim for compensation against the hotel after making an enquiry through our website.

Compensation Negotiations with Results

Following negotiations, Darren Bibby at the Holiday Claims Bureau were able to secure a settlement of £1000 for Mr Bennett, Darren said: “You do not expect to stay in well known hotel chain and suffer this experience. I was delighted to be able to secure compensation from the Premier Inn for Mr Bennet’s ordeal”.

Mr Bennet was very happy with the result, which was achieved within 6 months, he commented: “It covers our expenses for our weekend away so I was happy to accept it. I will recommend the Holiday Claims Bureau to anyone else I know in a similar situation”.

This process was covered by a No Win, No Fee Agreement. The Holiday Claims Bureau has extensive experience with supporting claimants for a number of f you have been a victim of a bed bug infestation whilst on holiday, you can contact the Holiday Claims Bureau today by calling 0161 813 2131 or alternatively, get in touch online.