5.0 
Paul Parsons’ overnight stay at The Oatlands Chaser Hotel in Weybridge, Surrey, was followed by more than 200 painful bites and concern about bringing bed bugs home. In this report, first published on 28 August 2025, Holiday Claims Bureau described his claim for compensation for bed bug bites after a hotel stay and the evidence gathered following the incident.
The Stay, the Photographs and the Hotel’s Confirmation
- 29 July 2025 — an overnight stay: Mr Parsons, from Dorset, woke to find bed bugs in his bedding and blood spots on the mattress. He photographed the insects before alerting hotel staff.
- The days that followed: more than 200 bites appeared across his arms, back, legs and feet, causing swelling, redness, itching and extreme discomfort. He sought advice through NHS 111 and purchased steroid cream to relieve the symptoms.
- A written complaint and inspection: after raising his concerns immediately and later in writing, Mr Parsons received an email from the hotel confirming that a pest control company had verified bed bugs in his room.
In Mr Parsons’ Words
The steam-cleaning was a precaution prompted by his concern about the pillow. His account did not establish that bed bugs had infested his home. Our guide to suspected bed bugs brought home after a hotel stay covers what to record and where to seek help.
The Basis of the Claim Reported in August 2025
At the time of the original report, HCB had begun a claim against Mitchells & Butlers Retail Ltd. The claim alleged:
- A failure to keep the room safe under the Occupiers’ Liability Act 1957.
- A failure to provide accommodation to a reasonable standard under the Consumer Rights Act 2015.
- Inadequate inspection, cleaning and maintenance of the hotel.
- Exposure to a foreseeable risk of injury by allowing Mr Parsons to stay in an infested bed.
Speaking on Mr Parsons’ behalf when the claim was reported, Oliver Linton said:
Other Published Bed Bug Claim Outcomes
These separate cases concern different clients and accommodation:
- Dr See’s £5,000 settlement after a London stay.
- Julie and Stephen’s combined £4,600 compensation after a Fuerteventura holiday.
- The £4,500 settlement following a Martello Beach caravan holiday.
Each result reflects the circumstances and evidence in that case. It does not predict another claim’s value or outcome.
For information on eligibility, evidence and the next steps, see our hotel bed bug compensation claims information.
