Holiday Horror Turns Into £60,000 Compensation Victory for Jacqueline

In August 2022, Jacqueline West travelled to the Imperial Palace Hotel and Spa in Bulgaria for what was meant to be a relaxing all-inclusive holiday. But midway through her stay, Jacqueline was struck down by a sudden and severe illness, suffering violent diarrhoea, extreme fatigue, high fever, debilitating headaches, and relentless vomiting.

Her condition worsened dramatically on the return flight to the UK. Just four days after arriving home, Jacqueline’s health took a terrifying turn – she required an ambulance and was rushed to Royal Bolton Hospital. Doctors performed multiple urgent tests and diagnosed her with Legionnaires’ disease, a life-threatening bacterial infection.

The disease escalated at frightening speed, leading to sepsis, early kidney failure, and a stroke. Jacqueline was placed into an induced coma and ventilated, with medical staff fighting to save her life from the aggressive infection. What was meant to be a dream holiday had turned into a harrowing fight for survival.

The illness had and continues to have a serious impact on Jaqueline’s physical and mental health.

How We Supported Jacqueline With Her Holiday Illness Claim

When Jacqueline reached out to us, she was understandably distressed and still recovering from her ordeal. We carefully reviewed the full circumstances of her illness, challenged the tour operator’s inadequate initial offer, and built a robust case highlighting the serious failings at the hotel, using the evidence detailed in her Letter of Claim to support her claim for justice and compensation.

Her case was led by Michael Walker whose expertise and determination ensured that Jacqueline received a fair outcome. Thanks to Michael’s work, we secured £60,000 in compensation on Jacqueline’s behalf –  a result that properly reflects the severity and long- term impact of her illness.

Jacqueline’s Experience With Holiday Claims Bureau

“I can’t thank Michael and the Holiday Claims Bureau enough. After everything I went through, I finally felt listened to and supported. Michael explained every step of the process, took away so much stress and fought for the compensation I deserved. I’m truly grateful for everything he did.”

A Message From Michael Walker

“Jacqueline’s illness was extremely serious and entirely avoidable. The consequences for her health have been profound. I am pleased we were able to achieve a result that recognises what she has been through. Jacqueline showed great strength during the process and it was a privilege to represent her.”

Legionnaires Disease on Holiday – Could You Have a Claim?

Legionnaires Disease is entirely preventable. It is commonly linked to poor maintenance of hotel water systems and can have devastating consequences for anyone who becomes infected while abroad.

If you or a loved one developed symptoms of Legionnaires Disease during or shortly after a holiday abroad, it is important to seek legal advice as soon as possible. We regularly represent clients who have fallen seriously ill due to:

• Contaminated hot or cold water systems 
• Poor hotel hygiene or maintenance standards 
• Unsafe spa pool or plumbing systems 
• A tour operators failure to ensure that accommodation met basic safety standards 

If your illness was not your fault we can help you understand your rights and pursue the compensation you may be entitled to.

Our Specialist Team Can Help With a Wide Range of Holiday Illness Cases, Including:

• Legionnaires’ disease 
• Salmonella, norovirus, and other gastrointestinal infections 
• Water contamination 
• Food poisoning at hotels or resorts 

We recently secured £65,000 for a man who also contracted Legionnaires’ disease on a camping holiday. Our team gathered medical evidence, documented his losses, and negotiated a fair settlement – all while providing clear, supportive guidance throughout the process. Read the full story here

Why Choose Us:

• Expert knowledge in holiday illness claims 
• No win, no fee representation 
• Clear, supportive communication throughout your claim 
• Strong, evidence-led case building 

See More of Our Wins: Jim’s story is just one example of what we can achieve. Explore our full library of success stories to see the real-world impact we’ve made: View all success stories

Speak to Us Today About Your Holiday Illness Claim

If you have suffered a non-fault holiday illness abroad we are here to help you claim the maximum compensation and support you deserve.

You can reach us by:

• Completing our online contact form to request a call- back 
• Using our live chat for instant support 
• Calling us directly on 0161 813 2131 

We are ready to help you move forward. Let Holiday Claims Bureau support you in getting the justice you are entitled to.