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Three family members secured £5,850 in compensation for bed bug bites on holiday with Holiday Claims Bureau after their stay at Bahia Principe Sunlight Costa Adeje in Tenerife.
HCB first reported the family’s experience on 8 May 2025 and has since confirmed the settlement outcomes.
A Family’s Account of Room 8111
HCB’s May 2025 report described an enquiry from a family of four, including two young children, who had stayed earlier that month. Three members of the family suffered bites and pursued claims. The father described what happened to him and his wife:
“My wife and I were bitten multiple times by bed bugs in Room 8111. I had red, itchy welts all over, and my wife’s hand and lip swelled up dramatically, causing her severe pain for days. We spent over €40 at a local pharmacy and were constantly distressed — all while trying to care for two young children.”
The family said they reported the problem immediately, but staff only took it seriously after seeing photographs and video of a live bed bug crawling on a pillow. They were moved the next day, without assistance, an apology or a goodwill gesture.
The Family’s Three Compensation Settlements
HCB confirmed three individual settlement amounts:
| Claim | Compensation Secured |
|---|---|
| Individual Settlement 1 | £3,000 |
| Individual Settlement 2 | £1,600 |
| Individual Settlement 3 | £1,250 |
| Family Total | £5,850 |
These are the outcomes of the three family members’ individual claims. Another person’s claim depends on their own circumstances and evidence.
A Separate Guest Account From Rosi
The original report also reproduced a separate account attributed to Rosi. She was not an HCB client, and her account is separate from the three family claims settled above:
Reports About Earlier Stays
After returning home, the family described learning of other guest accounts concerning stays in 2023, 2024 and early 2025, particularly in a block referred to as the “800s”. Those accounts alleged that staff had failed to act or blamed guests. These are the reports described at the time, rather than findings about the hotel’s present condition.
Michael Walker’s Response in May 2025
Michael Walker, HCB Partner, was representing affected guests when he commented in May 2025:
If you are dealing with a problem during your own stay, our guide explains what to do if you find bed bugs in a hotel room. It covers reporting the concern and keeping useful records.
For eligibility, evidence and how to request an assessment, see our holiday bed bug compensation claims information.
