A Group of 6 Holidaymakers Receive £15,000 Compensation following their stay at Jaz Aquamarine, Hurghada

Holiday Claims Bureau’s clients all booked a holiday with TUI at various times to stay at the Jaz Aquamarine hotel in Hurghada, Egypt.

During their holiday, our clients all suffered symptoms of food poisoning which included one child being diagnosed with salmonella. The illness ruined our client’s enjoyment of their holidays. Consequently, our clients instructed Holiday Claims Bureau to make a claim for compensation against TUI after making an enquiry through our website.

What Was Wrong at the Hotel?

Our clients only ate in the all-inclusive hotel restaurants. They found that the food was often left out for long periods of time and was often not fully cooked. During our investigations, we were able to obtain a hotel audit which raised major failings in personal hygiene facilities in areas of the hotel associated with the handling of food. This increased the potential for cross contamination of food.

70 reports of illnesses

We also established that there were over 70 reports of illness at the hotel between May and August. TUI denied liability for the illness throughout the length of the case. The team at the Holiday Claims Bureau obtained all the relevant disclosure from the hotel and obtained the necessary evidence to support our client’s cases by way of medical and microbiological evidence.

If you have suffered a similar fate, we invite you to get in touch with us so we can assess your holiday illness claim. Our specialist solicitors are waiting for your call. Contact us at 01618132131, or if you are ready to initiate your claim right away, use our online claim form.

Client’s receive £15,000 compensation

Following negotiations, the legal team at Holiday Claims Bureau were able to secure a settlement of over £15,000 for our client’s. One client said: “We could not have recovered this compensation without the Holiday Claims Bureau. TUI made it very difficult and I was delighted with the outcome”.

Michael Walker, Partner representing the group of holidaymakers added: “Our clients were looking forward to their holidays, but these were ruined when they became ill. TUI were aware that large numbers of holidaymakers were falling ill at this hotel and yet failed to inform our clients before they travelled. I am delighted to be able to help secure them the compensation they deserve”.

Our clients were all very happy with the successful result and the service provided by the Holiday Claims Bureau. This was all covered by a No Win, No Fee Agreement.

Make Your No Win No Fee Claim Today

If you have been affected by illness during your stay at the Jaz Aquamarine hotel, the Holiday Claims Bureau team can assist you with your claim on a No Win No Fee basis.

For more information, contact a member of the Holiday Claims Bureau team today by calling 0161 813 2131 

How it works
After filling in our simple online form the rest is easy...
step 1
One of our advisors will be in touch to take any extra information needed
step 2
We will assess your claims legitimacy and once approved we will begin the claim
step 3
Once an agreement has been made a cash sum will be awarded to you

The Holiday Claims Bureau have helped thousands of people to receive the highest compensation payouts

Latest Holiday Claims News

Take a look at our recent compensation claim wins that we have secured for our clients

Cryptosporidium Health Risks at Jaz Bluemarine Resort – Seek Compensation Now!
A pool at Jaz Bluemarine in Egypt
Alarming reports of severe health issues at Jaz Bluemarine Resort demand immediate attention. Holiday Claims Bureau has heard from eight…
Read More
Food Allergy Incident Prompts Legal Action; Holiday Claims Bureau Aids Claimant Seeking Justice
A bowl of nuts
In an alarming incident that highlights the critical importance of food safety and allergen awareness, Miss Jawahir Jelani, a young…
Read More
Bed Bug Horror Stories: Travellers Face Health Challenges Due To Bed Bug Infestation
Bed bug infestations have been making headlines lately, causing distress and health risks for travellers. It is now clear that…
Read More

Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at Pure Offices Ltd, Brooks Drive, Cheadle Royal Business Park, Cheadle, SK8 3TD under Company Number 10213017.

A Group of 6 Holidaymakers Receive £15,000 Compensation following their stay at Jaz Aquamarine, Hurghada
Vikki Hickey