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Aaron and Tanya Coote’s bed bug claims have settled for £3,100 combined after bites disrupted their February 2024 holiday at BLUESEA Puerto Resort in Tenerife. Holiday Claims Bureau secured £2,000 for Aaron and £1,100 for Tanya, updating the couple’s story first reported in July 2024. Their experience forms part of HCB’s work helping holidaymakers seek compensation for bed bug bites on holiday.
Case update: 21 October 2026. This article was first published on 12 July 2024, before the settlements were reported.
The couple booked their February 2024 stay through On the Beach. At the time of the original report, Aaron was described as 42 and from Rotherham, and his partner Tanya as 37.
Bed Bugs Reported on the First Night
Aaron said he woke to bed bugs over the sheets and blood marks on the bedding on the first night of the stay. The couple had travelled to enjoy Tenerife, but the bites and efforts to get help disrupted their holiday.
According to the original account, Aaron spent seven nights seeking a move to another hotel and medical treatment to ease the pain. His requests to change accommodation were not met.
How the Bites Affected Both Guests
- Aaron: marks on his back, shoulders, legs, hands and neck.
- Tanya: bites on her arms, back and legs.
- The effect on the holiday: severe itching and discomfort prevented the couple from enjoying their stay.
Photographs From the Original Report
Images published with HCB’s July 2024 report. Select either photograph to view the full original.
Aaron’s account described new marks after returning home. The report did not establish that bed bugs had reached his home. For concerns after a stay, our guide to suspected bed bugs brought home from a hotel explains useful records and next steps.
HCB’s Concerns When the Claims Were First Reported
In July 2024, HCB said it was receiving further instructions about the resort, around a year after it had first been instructed over similar experiences. Its earlier April report had described complaints from three travelling parties.
The July article also referred to a separate TripAdvisor review from a guest who stayed that month. They reported changing rooms five times, seeing bugs on beds and walls in each, and their child being bitten. This was a separate guest account; the article did not identify the reviewer as an HCB client.
Part of HCB’s Wider BLUESEA Puerto Resort Claims
Aaron and Tanya’s settlements are included in the 22 bed bug cases HCB took on following stays at the resort between February and December 2024. Our BLUESEA Puerto Resort claims update brings together the individual settlements and the cases still ongoing.
The complaints and comments above describe experiences reported in 2024. They do not establish the resort’s condition today.
If bites affected your own hotel or holiday stay, our bed bug bite compensation claims information explains eligibility, evidence and how to ask the team to assess your circumstances.
