5.0 
After a stay at St Osyth Beach Holiday Park, Terri Jones contacted Holiday Claims Bureau about a distressing bed bug experience and her concern about bringing the problem home. In a report published on 1 September 2025, HCB confirmed that she had instructed the team to investigate a bed bug claim.
Terri’s Account of Her Stay
Terri explained how the worry continued after she left the holiday park:
Earlier Claims at St Osyth and Neighbouring Martello Beach
HCB’s September 2025 report also referred to two separate completed holiday park claims. One concerned St Osyth Beach Holiday Park; the other concerned the neighbouring Martello Beach caravan park.
| Accommodation | Outcome | Case Context |
|---|---|---|
| St Osyth Beach Holiday Park | £3,500 | Secured in August 2025 for another guest following a bed bug infestation during a 2023 stay. |
| Martello Beach Holiday Park | £4,500 | Recovered in 2023 for Klaudiusz Bogusz following a separate bed bug experience at the neighbouring park. |
Read the separate account of the £4,500 Martello Beach bed bug claim, including the refund offer, medical evidence and negotiated settlement.
These settlements concerned other guests. Each claim depends on its own circumstances and evidence.
Oliver Linton’s Response to the Reports
Oliver Linton, who had represented an earlier successful claim, commented on the reports when the article was first published:
If Your Own Stay Has Been Affected
If you are worried that bed bugs may have travelled home with you, our guide explains what to do if you think you brought bed bugs home from a hotel. Our Bed Bug Evidence Checklist and Timeline provides a place to organise your booking details, photographs, complaints and related costs.
For an explanation of eligibility, possible compensation and the evidence that may help, see our information on bed bug bite compensation claims.
