Reviewers slam pool hygiene at Holiday Village Atlantica, Kos
British holidaymakers are alerting the public to alleged issues with pool hygiene at the Holiday Village Atlantica, Kos in the last few months. Holiday Claims Bureau have been contacted by one visitor who had their stay marred by an ear infection within the party.
A number of reviewers on TripAdvisor in recent months have claimed that they are dissatisfied with the pool hygiene observed at the Holiday Village Kos. An August 2018 visitor claimed that “one of the MOST Unhygenic incidents we have experienced was when a small child was sick by the side of the pool due to swallowing pool water, which even though was cleaned with tissue was NEVER disinfected!”. These sentiments were echoed by user ‘Kezza16London’:
“…this hotel doesn’t take cleaning seriously especially the pools. The children’s splash pool was cleaned once in 10 days and by cleaning I mean they just chucked in some powder chemicals. They were plasters constantly floating in every pool”.
Holding hotels or tour operators accountable for negligence for their role in your contracting of a holiday illness is crucial. The Holiday Claims Bureau stands by your side. Contact them at 0161 813 2131 or use the online claim form to embark on the path of seeking compensation and justice.
In July 2018, two reviewers suggest that ear problems surfaced in more than one travelling party:
“Toilets closest to pool were appallingly dirty… I developed an ear infection – middle ear – along with 5-6 children”
“Everyone in the hotel seems to have an ear infection. Epedemic! (sic) Fortunately, there is a doctor on site.”
First Choice promote the Holiday Village Atlantica with a 4-star rating and Holiday Village’s ‘caring staff who go above and beyond.’
On a relaxing family holiday, you don’t expect that your plans will be disrupted by the unpleasant symptoms of an ear infection. If they have, Holiday Claims Bureau can help. Here are our tips:
- Seek medical attention
- Report your illness to the Tour Rep and get a copy of the report
- Take photographs of any visible hygiene issues you see
- Exchange details with anyone else who has been affected
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