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The waterslide photograph was supplied in the case documents. It does not show the collision.
Holiday Claims Bureau (HCB) secured £5,000 in a waterslide accident claim for a holidaymaker injured at the water park within Club Mac Alcudia in Majorca. Another inflatable dinghy struck hers as she was getting out at the bottom of a slide.
On the Beach denied liability throughout the case. The team continued to pursue the claim, obtaining supporting witness statements and specialist medical evidence before a settlement was reached in May 2026.
The client’s name and identifying details have been withheld to protect her privacy.
A collision on the last day of the holiday
The client was travelling with her family and staying at Club Mac Alcudia. On the last day of the holiday, before their evening flight home, they returned to the water park within the hotel, which they had visited during the break.
Shortly before leaving, she went on a U-shaped waterslide in a two-person inflatable dinghy with a child in her travelling party. A lifeguard at the top controlled when each dinghy was released.
The ride moved back and forth before coming to a stop at the bottom. She allowed the child to get out first and was then in the process of standing up to leave the dinghy herself.
According to her account, another dinghy carrying two adults was sent down before she had cleared the slide. It struck her dinghy, and her head collided with another rider’s head.
She described feeling shocked and in pain afterwards. She later told the psychologist that she had tried to hide her distress because her young daughter was there. Other holidaymakers were present, and she sat with tourists who had witnessed what happened. A water park manager came over to speak to her.
With the family due to fly home that evening, she was worried that seeking treatment might leave her stuck abroad. She left the water park and returned to the UK without receiving medical treatment there.
Hospital assessment and difficulties after returning home
Her symptoms continued after the journey home. She reported headaches, nausea, vomiting, blurred vision and pain around her neck, shoulder and the right side of her body. She also had visible bruising.
She contacted her GP and was advised to attend A&E. Hospital records show that she underwent a head CT scan on 27 May 2022, which was reported as normal. The clinical records noted probable post-concussion symptoms.
Shoulder and arm pain continued for several months, and her shoulder was investigated further with an ultrasound scan. She described difficulty lifting things, raising her arm and managing some everyday activities.
She returned to work after the holiday, while the effects were also felt at home. The medical evidence described restrictions with tasks such as cleaning, shopping and childcare for around six months.
Everyday tasks became harder
The arm and shoulder symptoms affected activities involving lifting and movement, including looking after her young daughter.
Confidence around waterslides changed
She described becoming cautious about using waterslides on subsequent holidays and wanting to feel comfortable enjoying them with her daughter.
A clinical psychologist assessed the psychological effects separately. The report described a mild worsening of existing anxiety following the accident, which had resolved by the assessment. It also recorded her continuing unease about waterslides.
How Holiday Claims Bureau pursued the disputed claim
Holiday Claims Bureau pursued a claim against On the Beach, through whom the holiday had been booked. The client’s case was that the next dinghy had been released before she had safely exited the slide.
On the Beach disputed liability throughout. The team obtained witness statements to support the client’s case and continued working with her towards a resolution.
The specialist assessments considered the client’s account alongside her medical history and treatment records. They helped document the effects of the accident and distinguish those effects from other health issues.
A £5,000 settlement in May 2026
The claim settled for £5,000 in May 2026, despite liability continuing to be denied. It was a settlement, rather than a court ruling that On the Beach was at fault.
This case shows why supporting evidence can matter when an accident claim is disputed. It does not mean every disputed claim will succeed, and another claim’s outcome and value depend on its own facts.
For information about having an injury abroad assessed, visit our holiday accident claims page.
