meat on grill

“The food quality is atrocious”: Claim that guest contracted E. Coli at Excellence el Carmen

A couple staying at the 5-star Excellence el Carmen resort, Dominican Republic in February say that they returned home “feeling sick to their stomachs” and that a travelling companion has been diagnosed with a harmful strain of E. Coli.

Posting under the user name ‘Relax29088558143’, the TripAdvisor reviewer states:

“Although the resort is beautiful and the staff are extremely nice/helpful, the food quality is atrocious. We have been home for two days and still feel sick to our stomachs. We travelled with another couple and one of them is now being treated for e-coli poisoning. We only ate at the resort, and by the end of the trip we were trying to avoid eating at all costs.”

The 5-star complex boasts 12 different restaurants (including a main buffet) and 16 bars to serve patrons staying in its 492 rooms.  Case0149, another February visitor to the Excellence el Carmen posting a review, said:

“The food was not great and one of our party ended up getting food poisoning after the first night (either from The Lobster House or The Grille). This put a big damper on the trip. We had meals that were fine but nothing great.”

If you have been infected with E.coli whilst at a holiday destination, and you can prove it was as a consequence of someone else’s negligence, you could be eligible to open an E.coli holiday illness claim. Call our team on 01618132131 or start your claim using our online form.

Have you been affected?

In the event that you or others in your travelling party have suffered the symptoms of food poisoning after consuming food on your all-inclusive package holiday to the Excellence el Carmen, these are our tips to maximise the prospects of you recovering the compensation award you merit:

  • Seek medical attention
  • Report your illness to the Tour Representative on-resort and keep a copy of a written report
  • Report any concerns you have about hygiene to hotel staff and the Tour Representative
  • Document and photograph any issues you observe
  • Keep receipts for any medicines you purchase and medical treatment you pay for
  • Maintain and exchange details contact with others you speak to at the resort who have fallen ill
  • Be wary of accepting ‘goodwill gestures’ from the hotel or tour operator
  • Seek independent legal advice

How can we help?

The Holiday Claims Bureau team has represented scores of UK Holidaymakers making holiday sickness claims after falling ill in the course of their holiday to the Dominican Republic.

If you want to look into the possibility of making a Claim on a No Win, No Fee basis, contact us on 0161 813 2131  or complete the start your claim form and we will arrange for someone to get in touch with you as soon as possible.


How it works
After filling in our simple online form the rest is easy...
step 1
One of our advisors will be in touch to take any extra information needed
step 2
We will assess your claims legitimacy and once approved we will begin the claim
step 3
Once an agreement has been made a cash sum will be awarded to you

The Holiday Claims Bureau have helped thousands of people to receive the highest compensation payouts

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Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at Pure Offices Ltd, Brooks Drive, Cheadle Royal Business Park, Cheadle, SK8 3TD under Company Number 10213017.

“The food quality is atrocious”: Claim that guest contracted E. Coli at Excellence el Carmen
Vikki Hickey