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British holidaymakers contacted Holiday Claims Bureau for advice about claiming bed bug compensation after reporting bites during stays at Club Mac Alcudia in Majorca. HCB’s report, published on 10 September 2025, also described separate guest complaints about sickness and food safety.
Separate Guest Reports About Sickness and Food Safety
HCB’s September 2025 report also included the following guest complaints about hygiene, sickness and food safety:
| The Account | What the Guest Reported |
|---|---|
| An August 2025 TripAdvisor Review | A parent said both children had developed sickness bugs during the stay, something they said had not happened to them before. |
| David’s Family Holiday | David described a deeply disappointing 10-day holiday that he said had cost £6,700 through TUI. He reported his son being served raw chicken, his daughter finding shards of glass in a cupcake and a chaotic restaurant atmosphere. |
Michael Walker’s September 2025 Statement
Commenting on the complaints in the original report, Michael Walker, Partner at Holiday Claims Bureau, said:
If Your Own Stay Was Affected
Keep your own experience at the centre of any complaint or enquiry. Useful details include:
- Your booking: where and when you stayed, who you booked through and the accommodation details.
- What happened: photographs, the dates you noticed the problem and the effect on your stay.
- Your complaint: who you told, their response and any alternative room or other solution offered.
- The impact: any treatment, related expenses and records you already have.
For immediate practical steps, read what to do if you find bed bugs in your hotel room. If your concern is sickness rather than bites, our holiday illness claims information explains how to ask the team to assess what happened.
A Separate Completed Bed Bug Claim
In another case at a different resort, HCB secured £3,500 for Kate Salter after bed bug bites at TUI Blue Los Gigantes in Tenerife. That was a separate claim; its outcome does not predict the result or value of another case. You can also browse HCB’s published client success stories.
For eligibility, possible compensation and the evidence that may help, see our information about compensation for bed bugs in a hotel.
