Accounts of “Inedible” food and sickness at Sandos Caracol Eco Resort

Recent package holiday customers at the Sandos Caracol Eco Resort in Playa del Carmen, Mexico are looking to pursue holiday illness claims and are expressing their concerns over the standard of food hygiene at the jungle-themed water park resort.

One summer visitor remarked on TripAdvisor:

“The buffet breakfast was the worst I’ve ever had. I think I actually lost weight this trip because the food at all the places were horrible, disgusting…We met another family there from Mexico and their son got very sick (vomiting and diarrhea) on their last day. We had another family friend came after us and they each took turns getting really sick (almost to the point of wondering if they should get on plane to return home because they were so sick).”

It appears that this was not an isolated incidence.  Another recent reviewer observed that “…food is recycled from the previous dinners in the other restaurants and refried or cooked differently..4 out of 9 people in our party got sick at some point in the week”, while the buffet food has been described as “…down right inedible.”

Tour Operators including Thomas Cook organise package holidays to this resort.  The Package Travel and Linked Travel Arrangements Regulations 2018 state:

“The organiser is liable to the traveller for the performance of the travel services included in the package travel contract, irrespective of whether those services are to be performed by the organiser or by other travel service providers.”

It is only right that Tour Operators who promote and sell such packages take steps to ensure that basic food hygiene procedures are followed at hotel complexes such as the Sandos Caracol Eco Resort, so that their customers are not put at risk of consuming contaminated food.  If members of your party have fallen sick as a result of poor hygiene, Holiday Claims Bureau can call upon years of experience in helping UK Holidaymakers recover fair compensation for holidays that have been wrecked.

In the event that your holiday is disrupted by the severe discomfort and debilitating symptoms of a gastric illness caused by food taken at the hotel, there are steps that you should take to maximise your chances of successfully recovering compensation for your losses.  These include:

• Seeking appropriate medical treatment
• Reporting both your illness and any hygiene concerns to the Tour Representative or directly to the Tour Operator
• Noting your observations on specific dishes you have eaten, taking photographs where there are visible problems
• Keeping in touch with others at the hotel who have been affected by similar illness
• Seeking independent legal advice.

Be wary of any ‘good will gestures’ offered by the hotel or Tour Operator. By their very nature, they will not be able to take into account the full extent of your losses.

To see how we can help you pursue a claim for your illness and losses, call us today on 0161 813 2131 or get in touch online.