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Gillian Browne from Southport secured a £1,250 settlement after finding bed bugs during a family holiday at Pendine Sands Holiday Park in Wales. She photographed the insects, reported the problem to resort staff and sought help from Holiday Claims Bureau to pursue her bed bug claim.
Bites on the First Morning
Gillian was staying at Pendine Sands with her family when she woke on the first morning to discover multiple bites across her back, arms, legs and feet. When she inspected the bed, she found bed bugs.
She took photographs of the insects and reported the problem to resort staff before leaving. Gillian described the experience as “horrendous and distressing” and questioned how it had happened during the pandemic, when she expected particular attention to cleanliness.
A £1,250 Settlement With HCB’s Help
Gillian contacted Holiday Claims Bureau for assistance. Darren Bibby helped her with the claim. Following negotiations, she secured a £1,250 settlement.
At the time, Darren also expressed concern about the increasing number of clients reporting bed bug bites in hotels, particularly during the pandemic.
The value and outcome of another claim will depend on its circumstances, injuries and evidence.
In Gillian’s Words
Gillian was pleased with the outcome and the support she received. She said:
What Readers Can Take From Gillian’s Case
Gillian photographed the insects and reported the problem before leaving. If something similar happens during your stay, save the original photographs and keep a record of who you told and how they responded.
If you are dealing with a similar concern, our guide explains what to do if you find bed bugs in your accommodation. The Bed Bug Evidence Checklist and Timeline can help you organise your booking details, photographs, complaints and related costs.
If you want to understand eligibility, indicative amounts and the evidence that may help, our bed bug bite compensation claims page explains how to ask the team for an assessment.
More Bed Bug Claim Results
Read about the £4,500 holiday park bed bug claim or Paul Cowderoy’s Premier Inn settlement of over £2,500.
For other types of incident at this kind of accommodation, see our holiday park compensation claims information.
