Guests at Grand Fiesta Americana Puerto Vallarta allege outbreak of “violent” gastric illness

A number of late summer guests at an adults-only 5-star hotel in Mexico have claimed that outbreaks of gastric illness afflicted the stays of themselves and other holidaymakers.  The Grand Fiesta Americana Puerto Vallarta on Mexico’s west coast has 443 rooms and appeals especially to couples seeking a child-free holiday.  TUI promote long-haul all-inclusive packages based at the hotel, which TUI’s website describe as offering “gourmet dining.”

If you have fallen ill on holiday and you can prove it is due to the negligence of the hotel, you could be eligible to file a food poisoning compensation claim with Holiday Claims Bureau. Contact us now to discuss your chances for compensation on 01618132131 or file your claim right away using our online claim form.

“Half the people I met got food poisoning”

Some recent reviews posted on TripAdvisor suggest that their dining experiences fell far short of the premium grandeur described, however.  Stephanie, staying in August, says that the standard of the food provided was a let-down:

“It had so much potential. Beautiful views, pool, and most of the staff. BUT the food was so horrible. I knew it tasted off but then we started dropping around the resort. Half the people I met got food poisoning.”

Other contributors around this time also shared similar unpleasant experiences.  Lisa G, celebrating a shared birthday expressed her dissatisfaction with the response from hotel and medical staff on-resort:

“Staff could care less we were sick and did not help us could not get through to the doctor to get help either. They acted like they didn’t know what we were talking about…I feel this hotel needs to reimburse everybody who got food poisoning due to their poor handling of food! “

Holiday Claims Bureau’s expert team a ready to assist any British visitors to the Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only whose holidays have been adversely affected by a distressing gastric illness.  Tour Operators have a duty of care in relation to performance of the package.  If there is a breakdown in food hygiene systems and customers are made ill as a result, then appropriate redress should be sought.

Help for affected UK holidaymakers

You may have had a similar experience to these people; you are certainly not alone and Holiday Claims Bureau have extensive experience of helping package holiday customers in Mexico pursue successful claims after falling ill as a result of poor hygiene standards on their all-inclusive holiday.

As ever, we recommend that you take the following steps that can help substantiate your claim:

• Seek medical attention and keep a record of any doctor’s visits overseas, as well as receipts for any medication purchased
• Report your illness(es) to the Tour Representative on site, and directly to the Tour Operator.  Ask for a copy of the report
• If you get the chance, take photos of any food hygiene problems which can be visibly observed
• Keep in touch with other affected guests you meet – especially in the absence of an identified food pathogen in sample, strength in numbers clearly improves the prospects of your own claim
• Seek independent legal advice; be wary of any ‘good will’ gestures offered by the hotel or Tour Operator

The tour operators rarely make reasonable offers of redress directly to their customers; that’s where we come in.  Get in touch with us and we can help you recover the compensation you deserve.

Call today on 0161 813 2131 or complete our contact form and one of our team will be in touch.