Illness strikes again at the TUI Sensatori Resort Riviera Cancun, Mexico

For at least the last 4 years, guests who have become unwell after staying at this resort have successfully brought claims for damages against their tour operators. The resort was also referred to in widespread press reports following an outbreak of cyclospora in Mexico in the summer of 2016.

The recent surge in food poisoning claims against the resort underscores growing concerns about the persistent health risks faced by guests, shedding light on the need for heightened vigilance and stringent measures to address the recurring issues plaguing the establishment.

If you or someone you know has experienced health complications during a holiday, consider reaching out to the Holiday Claims Bureau at 0161 813 2131 or conveniently initiate your claim online. Their expertise can provide valuable guidance and support in pursuing just compensation for the physical and emotional toll endured.

Holidaymaker Reports

TUI have awarded the resort a gold medal and rated it ‘TTTTT’ saying ‘the beachfront Sensatori Resort Riviera Cancun offers up a taste of the finer things in life’. This was not our clients’ experience and they were not impressed with what they found at the resort saying ‘the meat dishes were left uncovered at the buffet. The food was left in buffet trays for as long as they had food in them. The table linen was not changed from one person to the next unless it was extremely soiled.’

More recent visitors to the resort, which is undergoing refurbishment also complain of illness. A holidaymaker from Bristol who stayed at the resort in March 2017 said:

‘On the 25th March a member of the family started to vomit around 11.30pm, shortly followed by another. Leaving one person to not be ill as hadn’t eaten that evening due to a late lunch. It was reported as suspected food related immediately to reception, detailing we had eaten at the spoons restaurant buffet. We were not asked at any point if we were ok. Asked for spare sheets which arrived. The sickness continued all night so no sleep for all. Called reception in the morning around 7am and asked for spare towels. Was met with a response of ‘it is a Sunday, less staff you must wait hours’. Not exactly the service we were sold. We called Thomson and reported the sickness and again requested the towels which eventually came. We also asked for the vomit items to please be disposed of. This led to a nightmare.’

Another guest who stayed at the hotel in December 2017 commented:

‘I have just returned back to the uk after 10 nights at the sensatori azul spending the last 5 days being cooped up with my daughter and myself being severely sick & having diarrhoea.

We travelled as a party of 3 for my husbands 50th birthday. Unfortunately half way through the week my 6 year old daughter started vomiting. She couldn’t hold anything down (fluids) so we called the doctor out which cost $130 dollars just for a call out. He said she had heat stroke which I find bizzare as she was barley in the sun spent max 3 hours in two days in the pool and the rest of her time in kids club.

This was later ruined as two days later on my husbands 50th birthday I came down with severe sickness & diarrhoea slightly worrying as we were due to fly 48 hours later.

I immediately had the doctor out who couldn’t pin point why I was so ill but gave me a injection in the bum (nice!!) to stop it. Unfortunately it stopped the sickness but not the other end this cost $260 dollars & I was given a load of other medication to take too.

I had to take 4 Imodium just to get on the plane as I wanted to get Home to recover. Once I landed, I headed straight to my doctors & provided a sample. He said possibly I caught cyclospora which is rife in some parts of Mexico and clearly the hotel I’ve stayed in.’

Cyclospora is a parasite which causes an intestinal infection called cyclosporiasis. It is spread by people ingesting something—such as food or water—that was contaminated with faeces. Foods often involved in Cyclospora outbreaks include soft fruits like raspberries and salad or herb products such as coriander, basil and lettuce. Cyclospora needs at least 1–2 weeks after being passed in a bowel movement to become infectious for another person. Therefore, it is unlikely that Cyclospora is passed directly from one person to another.

Over 400 cases reported

According to the GOV.UK website, between 2005 and 2014, on average, 32 cases of Cyclospora were reported in England and Wales each year. Between 1 June and 22 September 2015, a total of 79 cases were reported in England, Scotland and Wales that were associated with travel to Mexico, mainly to the Riviera Maya. In 2016 there was another outbreak of cyclospora which involved 443 UK cases.

Have you been affected?

If you have contracted cyclospora or any other gastric illness whilst staying at an all inclusive package holiday in Mexico during the last 3 years, then you may be able to bring a ‘no win no fee’ claim against your tour operator.

Find out more about your potential cyclospora package holiday claim.

Contact our team today to find out how much your claim is worth. Call 0161 813 2131 or start your claim online and we will be in touch as soon as possible to evaluate your claim.