aeroplane sick bag

Reviews say outbreak at Grand Fiesta Americana Puerto Vallarta persists

Returning visitors continue to post reviews alleging that there is an ongoing Norovirus outbreak at the 5-star Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only resort in Mexico.

Holiday Claims Bureau reported on issues with the gastric bug at the resort in October 2018 and January this year.  Months down the line the resort’s TripAdvisor page is punctuated with reviews from unhappy visitors who say their enjoyment has been spoiled by distressing sickness and diarrhoea, stomach pains and fever.

“They need to shut this place down”

Josh, who visited the hotel complex in March 2019, says that he researched reviews of the resort prior to visiting and was led to believe that the outbreak had been dealt with.  Unfortunately, early in their stay, his wife began to feel unwell:

“My wife fell asleep on night 2 not feeling great, but thinking it was simply a case of heartburn. That was not the case. She woke up the next morning with flu-like symptoms…body aches and chills, nausea, stomach cramping, fever, etc. The only movement she could make was the walk from the bed to the bathroom.

“…as we lounged around the pool, we started to hear from other guests they had gone through the same thing we had . One woman actually took a poll, going from party to party at the pool, to see if they suffered the same issues. Her findings indicated at least 90% of the people polled suffered from the illness.”

Josh goes on to say claim that the Grand Fiesta Americana refuse to acknowledge the recurring problems with Norovirus and says that the resort “…needs to close its doors for the appropriate time required to clean and kill the virus.”

April visitor Daniellinyc says that gastric illness continues to be widespread:

“The place was filthy and contaminated!! 4 out of 9 family members got sick with vomiting and pains!! Everyone else we spoke to staying there had the SAME experience! They need to shut this place down and do SOMETHING!!”

Been ill at the Grand Fiesta Americana Puerto Vallarta? Get expert legal assistance

These latest reports are very concerning given that paying customers have been sharing accounts of the outbreak for over 6 months now.  We are keen to speak to any guests who have their stays disrupted by a gastric illness outbreak at the Grand Fiesta Americana in Puerto Vallarta.

If the Tour Operator has failed in its duty of care to you in taking appropriate steps to manage and control an outbreak, then you may have grounds to pursue a claim for compensation.  Our expert team will assess your claim and take the appropriate legal steps to help you recover the damages you deserve.

Call 0161 813 2131 to speak to our travel law team, or use our contact form to arrange a callback.

 

How it works
After filling in our simple online form the rest is easy...
step 1
One of our advisors will be in touch to take any extra information needed
step 2
We will assess your claims legitimacy and once approved we will begin the claim
step 3
Once an agreement has been made a cash sum will be awarded to you

The Holiday Claims Bureau have helped thousands of people to receive the highest compensation payouts

Latest Holiday Claims News

Take a look at our recent compensation claim wins that we have secured for our clients

Cryptosporidium Health Risks at Jaz Bluemarine Resort – Seek Compensation Now!
A pool at Jaz Bluemarine in Egypt
Alarming reports of severe health issues at Jaz Bluemarine Resort demand immediate attention. Holiday Claims Bureau has heard from eight…
Read More
Food Allergy Incident Prompts Legal Action; Holiday Claims Bureau Aids Claimant Seeking Justice
A bowl of nuts
In an alarming incident that highlights the critical importance of food safety and allergen awareness, Miss Jawahir Jelani, a young…
Read More
Bed Bug Horror Stories: Travellers Face Health Challenges Due To Bed Bug Infestation
Bed bug infestations have been making headlines lately, causing distress and health risks for travellers. It is now clear that…
Read More

Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at 8 Trumpet Street, Manchester, M1 5LW under Company Number 10213017.

Reviews say outbreak at Grand Fiesta Americana Puerto Vallarta persists
2019-05-07T14:55:03+00:00
Vikki Hickey