Further Food Poisoning reports from Playa Pesquero Hotel
We have been contacted by a client who fell ill at the Playa Pesquero Hotel in Holguin, Cuba during her all-inclusive stay in July 2018. A sample taken on returning to the UK confirmed the presence of the E.coli pathogen.
Most of the other members of the party were also stricken with gastric illnesses. A few days into the holiday, there was an onset of severe symptoms including stomach cramps, nausea and diarrhoea. The worst of the symptoms lasted for several days and understandably the remainder of the 14-night stay didn’t live up to the family’s expectations.
Members of the party reportedly observed the same utensils being used for handling raw and cooked meat, food being left uncovered for long periods and insufficient food handling hygiene among staff. Birds were allegedly a persistent problem around the dining areas.
Brits reporting problems throughout 2018
At the time of writing, Thomas Cook continue to promote the Playa Pesquero Hotel with a ‘4 star’ rating and describe an ‘authentically Cuban All Inclusive menu’ on their website. As previously reported on this site, a significant number of recent reviews of the hotel paint a very different picture.
Indeed, a few months previously, a newlywed couple was stricken with gastric illness along with other members of their party after a reported “salmonella outbreak” at the hotel earlier in the year.
Holiday Claims Bureau are ready to assist any other UK visitors to the resort who have had a similar experience. Holiday illness solicitor Tracy Stansfield explains:
“We have dealt with a high volume of holiday sickness claims from this resort. We’re familiar with the problems that continue to crop up at the Playa Pesquero Hotel and can help British holidaymakers who have been made ill by the food consumed as part of their all-inclusive package holiday.
My main suggestion for those affected is to get together any documentary evidence you have. This includes, where applicable: photographs, correspondence to and from the hotel and tour operator relating to any illness or outbreak, along with your booking confirmation emails. Get in touch with Holiday Claims Bureau and we’ll advise on how we could help you recover an appropriate award of compensation. We would always recommend that affected holidaymakers seek independent legal advice and not leave themselves at the mercy of the Tour Operator and their insurers.”
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