Canary Islands Holiday Claims
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Holiday gone wrong in the Canary Islands?
The Canary Islands remain one of the UK's most popular package holiday destinations, welcoming millions of British holidaymakers to Tenerife, Lanzarote, Gran Canaria, Fuerteventura and the surrounding islands every year.
While most holidays go to plan, some are disrupted by food poisoning, gastric illness, hotel accidents or other avoidable incidents that leave holidaymakers facing medical treatment, additional expenses and a ruined trip.
If your holiday was affected by illness or injury caused by negligence, you may be entitled to pursue compensation.
At Holiday Claims Bureau, our specialist solicitors help British holidaymakers pursue compensation following holiday illness and package holiday accidents in the Canary Islands.
Holiday claims arising from package holidays in the Canary Islands may include:
- Food poisoning
- Gastric illness
- Salmonella
- Campylobacter
- E. coli
- Norovirus
- Shigella
- Cryptosporidium
- Hotel accidents
- Slips, trips and falls
- Swimming pool accidents
- Waterslide accidents
- Allergic reactions
Whether your holiday was ruined by contaminated food, poor hygiene standards, unsafe hotel facilities or another avoidable incident, our specialist solicitors can assess whether you may have grounds to pursue compensation.
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If your holiday was affected by something that should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.
Food poisoning and gastric illness at Canary Islands hotels
Food poisoning and gastric illness remain among the most common reasons holidaymakers contact us after returning from the Canary Islands.
Symptoms can develop quickly and may range from relatively mild stomach upset to more serious illness requiring medical treatment, hospital attendance or extended recovery after returning home.
Common symptoms may include:
- Diarrhoea
- Vomiting
- Stomach cramps
- Nausea
- Fever
- Dehydration
- Loss of appetite
- Fatigue and weakness
- Blood in stools in more serious cases
Many holidaymakers report becoming unwell after eating food provided by hotels operating all-inclusive, half-board or buffet-style services.
Potential causes of holiday illness may include:
- Poor food hygiene practices
- Undercooked food
- Improper food storage
- Cross contamination
- Contaminated water
- Inadequate cleaning procedures
- Unsafe buffet food temperatures
- Illness outbreaks affecting multiple guests
In some cases, entire groups of holidaymakers staying at the same resort report similar symptoms during the same period, raising concerns about wider hygiene failings.
Where food hygiene standards fall below reasonable expectations and guests become ill as a result, there may be grounds to pursue compensation against the responsible tour operator or holiday provider.
Holiday claims across Tenerife, Lanzarote, Gran Canaria and Fuerteventura
The Canary Islands are made up of several popular holiday destinations, each attracting millions of British package holidaymakers throughout the year.
Holiday Claims Bureau helps people whose holidays have been disrupted by illness or accidents while staying in resorts across:
- Tenerife
- Lanzarote
- Gran Canaria
- Fuerteventura
Claims may also arise from major resort areas including Playa de las Americas, Costa Adeje, Los Cristianos, Puerto del Carmen, Costa Teguise, Playa Blanca, Maspalomas and Corralejo.
While holiday illness remains the most common reason people contact us, we also assist holidaymakers injured because of unsafe hotel conditions, defective facilities and other avoidable accidents during package holidays.
Whether your holiday was affected by food poisoning, gastric illness, a hotel accident or another avoidable incident, our specialist solicitors can assess whether you may have grounds to pursue compensation.
Canary Islands package holiday accident claims
Although illness claims are among the most common claims arising from holidays in the Canary Islands, accidents can also occur during package holidays.
Holiday Claims Bureau may be able to help where an injury was caused by unsafe conditions at a hotel, resort or holiday facility.
Canary Islands holiday accident claims may involve:
- Slips, trips and falls
- Swimming pool accidents
- Wet floor accidents
- Defective hotel facilities
- Broken handrails or walkways
- Poorly maintained grounds
- Hotel room accidents
- Lift or escalator accidents
- Waterslide accidents
- Sporting or leisure facility injuries
Many package holiday providers have legal responsibilities relating to the accommodation and facilities included within the holiday package.
Where reasonable safety standards are not maintained and an injury occurs as a result, compensation may potentially be pursued alongside any associated financial losses.
Whether your holiday was affected by illness, injury or a combination of both, our specialist solicitors can review the circumstances and explain whether you may have grounds to make a claim.
Common causes of Canary Islands holiday illness claims
Canary Islands holiday illness claims often centre on food hygiene, buffet standards, hotel cleanliness and whether reasonable steps were taken to prevent guests becoming unwell.
While every case is different, certain issues appear repeatedly in complaints made by British holidaymakers returning from the Canary Islands.
Common causes of holiday illness claims may include:
- Poor food hygiene standards
- Buffet food left at unsafe temperatures
- Reheated food
- Self-service buffet contamination
- Poor cleaning of serving utensils
- Undercooked meat or poultry
- Improper food storage
- Cross-contamination between foods
- Contaminated buffet facilities
- Poor hand hygiene among food handlers
- Contaminated drinking water
- Inadequate cleaning standards
- Swimming pool hygiene failures
- Illness outbreaks affecting multiple guests
Some holidaymakers report becoming ill shortly after eating at hotel restaurants or buffet facilities, while others develop symptoms after consuming contaminated food or drink provided as part of an all-inclusive package. In some cases, multiple guests staying at the same hotel report similar symptoms during the same period, raising wider concerns about food hygiene and hotel standards.
Where illness was caused by negligent hygiene practices or failures in food safety standards, there may be grounds to pursue compensation against the tour operator or other responsible party.
The exact cause of illness is not always immediately obvious, which is why medical records, witness evidence and reports from other guests can often play an important role when investigating a claim.
What evidence may support a Canary Islands holiday claim?
Evidence can play an important role in helping establish what happened, who was responsible and the impact the illness or injury had on your holiday and wider life.
Helpful evidence may include:
- Medical records from hospitals, clinics or pharmacies
- GP records following your return to the UK
- Photographs or videos showing hygiene concerns
- Photographs of the accident location
- Accident reports completed by the hotel or tour representative
- Booking confirmations and travel documents
- Evidence that other guests experienced similar symptoms
- Correspondence with the hotel, tour operator or holiday provider
- Receipts for medication, treatment or additional expenses
- Evidence of lost earnings
- Witness details from travelling companions or other guests
- Complaint forms submitted during or after the holiday
It can also be useful to keep a record of when symptoms or injuries occurred, what happened beforehand, and whether other members of your travelling party experienced similar issues.
Where multiple guests report illness or similar safety concerns at the same hotel or resort during a similar period, this may help support wider concerns about hygiene standards, food safety procedures or unsafe conditions.
You do not need to have gathered every piece of evidence before contacting us. Our specialist solicitors can explain what evidence may help support your holiday claim and what information may still be available.
How much compensation could be claimed after a Canary Islands holiday?
The amount of compensation that may be awarded depends on the circumstances of your claim, the seriousness of the illness or injury, and the wider impact it had on your life.
Factors that may affect compensation include:
- The seriousness of the illness or injury
- Whether medical treatment or hospital care was required
- Any ongoing symptoms or complications
- Emotional distress caused by the incident
- Lost earnings or time away from work
- Medical expenses and treatment costs
- Travel expenses linked to treatment or recovery
- The impact the illness or injury had on your holiday
Whether your holiday was disrupted by food poisoning, gastric illness or an accident at your hotel, compensation may take into account both the physical effects of the incident and any associated financial losses.
At Holiday Claims Bureau, our specialist solicitors assess every case individually.
We handle Canary Islands holiday claims on a No Win No Fee basis, meaning there is no upfront cost to discuss your case with our team.
Why choose Holiday Claims Bureau for your Canary Islands holiday claim?
Canary Islands holiday claims often require careful investigation into what went wrong during your holiday.
Depending on the circumstances, it may be necessary to establish how the illness or accident occurred, whether reasonable hygiene or safety standards were maintained, whether other guests were affected and what responsibilities the hotel, tour operator or holiday provider may have had.
Holiday Claims Bureau understands the issues that can give rise to holiday claims across Tenerife, Lanzarote, Gran Canaria, Fuerteventura and other Canary Islands destinations, whether your holiday was affected by illness, an accident or both.
Our team can help with:
- Canary Islands holiday claims
- Food poisoning compensation claims
- Gastric illness and stomach bug claims
- Holiday accident claims
- Hotel accident claims
- Swimming pool accident claims
- Holiday allergy claims
- Evidence gathering and claim support
- No Win No Fee representation
- Clear advice on whether your claim may be valid
- Regular updates throughout the claims process
We understand how frustrating it can be when a long-awaited holiday is disrupted by illness or injury through no fault of your own.
Our role is to investigate what happened, protect your position and pursue the compensation you may be entitled to claim.
Meet the Team Behind Your Claim
Our clients often mention their solicitor and case handler by name in their feedback — and that means a great deal to us. Your claim will be handled by an experienced, dedicated team who will explain the process clearly, respond promptly and keep you informed every step of the way.
Hotels, Resorts and Travel Company Claims
Where you stayed, how you booked and who provided each part of the holiday can all affect your claim. We identify who may be responsible and the most appropriate route for pursuing compensation.
Claims by Destination
We handle illness and accident claims arising in a range of holiday destinations, including cases involving unsafe hotels, resorts, restaurants, swimming pools, excursions and other holiday services.
Package Holidays & Travel Companies
We specialise in claims for holidaymakers who booked their package holiday directly with a tour operator and suffered illness, an accident, an allergic reaction or a bed bug infestation while on holiday. Our specialist solicitors can assess what happened and advise whether you may be entitled to compensation.
Hotels, UK Breaks and Accommodation
Not every claim involves an overseas package holiday. We also advise on unsafe hotels, holiday parks, caravan parks, campsites, Airbnb stays and other accommodation in the UK or abroad.
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How Your Holiday Claim Works
Clients often describe our service as smooth and straightforward. We explain each stage, handle the legal work and keep you informed throughout the claim.
Start your claimFrequently Asked Questions
Canary Islands holiday claims can arise following food poisoning, gastric illness, hotel accidents, swimming pool injuries and other incidents during package holidays. Below are answers to some of the most common questions we receive from holidaymakers returning from Tenerife, Lanzarote, Gran Canaria and Fuerteventura.
Learn more- Seek medical treatment as soon as possible
- Report the illness or accident to the hotel or tour representative
- Keep copies of medical records, accident reports and receipts
- Photograph any hazards, defects or hygiene concerns
- Retain booking confirmations and travel documentation
- Keep details of any witnesses or other guests who experienced similar issues
